SP2 and email

[Guest]

I have just installed Service Pack 2 for XP on a Dell Dimension 2400, P4
2.6GHz, 512MB RAM, 30GB free disk space. The workstation has been kept up to
date using Microsoft's built in Automatic Updates feature.

After installing the service pack I have discovered that Pegasus Mail (I use
the llatest version) now takes 1min 30secs to open messages.

Pegasus is currently configured as follows:
30-40 users in a single Active Directory domain. Pegasus' files located on
the domain server (Dell Powerdege running Windows 2000 Server/Small Business
Server 2000). All references to the files use UNC paths - \\servername\pmail.

I tried to open messages with the Windows Firewall disabled, and have also
disabled Norton Antivirus. I have used other programs since installing SP2,
and have not experienced any problems using them (Word, Excel, DesignCad).

I assume that the Windows Firewall is not an issue here as Pegasus Mail is
actually receiving data from the server. I also added the executable to the
Firewall's exceptions list but it still took the same amount of time to open
a message.

I have contacted Pegasus Mail's Technical Support Team who say "Something
about the SP2 upgrade broke the drive access. ...you need to talk to MS. The
problem is not with the program, the problem is with the OS changing the way
things are done and some process got broken by this change."

I dare not push SP2 to all the other WinXP machines until this problem is
solved. If anyone can help I will be extremely grateful.

Mark Dymond

 

[Ricky]

I have just installed Service Pack 2 for XP on a Dell Dimension 2400,
P4
2.6GHz, 512MB RAM, 30GB free disk space. The workstation has been
kept up to
date using Microsoft's built in Automatic Updates feature.

After installing the service pack I have discovered that Pegasus
Mail (I use
the llatest version) now takes 1min 30secs to open messages.

Pegasus is currently configured as follows:
30-40 users in a single Active Directory domain. Pegasus' files
located on
the domain server (Dell Powerdege running Windows 2000 Server/Small
Business
Server 2000). All references to the files use UNC paths -
\\servername\pmail.

I tried to open messages with the Windows Firewall disabled, and
have also
disabled Norton Antivirus. I have used other programs since
installing SP2,
and have not experienced any problems using them (Word, Excel,
DesignCad).

I assume that the Windows Firewall is not an issue here as Pegasus
Mail is
actually receiving data from the server. I also added the executable
to the
Firewall's exceptions list but it still took the same amount of time
to open
a message.

I have contacted Pegasus Mail's Technical Support Team who say
"Something
about the SP2 upgrade broke the drive access. ...you need to talk to
MS. The
problem is not with the program, the problem is with the OS changing
the way
things are done and some process got broken by this change."

I dare not push SP2 to all the other WinXP machines until this
problem is
solved. If anyone can help I will be extremely grateful.

Mark Dymond

I thought software was written to work on an OS not the other way
around???

 

[Guest]

I thought software was written to work on an OS not the other way
around???

Hi Ricky, thanks for replying. Well, I was suprised by Tech Support's
response as well. The question is, do you have any idea why this may be
happening?