Sound on 1 end not other though

[Lee]

I am able to receive audio/visual however the other end
only receives visual. I have tried version 5 to 6.2 with
no success.

Any suggestions? Thanks

 

[Jonathan Kay [MVP]]

Greetings,

You and your contact might try turning off the QoS Packet Scheduler. To do so, click Start,
then All Programs, then Accessories, then
Communications, and then Network Connections. Right click your network/internet connection,
then click Properties. Uncheck the QoS Packet Scheduler, and try again.

If that doesn't help and if either of you are using a router (with UPnP support), you may
need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, for testing purposes, both you and your contact might try turning off the Windows XP
Internet Connection Firewall (although you shouldn't need to for Messenger voice/video
connectivity). To do so, click Start, then All Programs, then Accessories, then
Communications, and then Network Connections. Right click your network/internet connection,
then click Properties. Click the Advanced Tab, and verify that the Internet Connection
Firewall is unchecked. As well, if your contact is using some type of third-party firewall
(ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to
"Permit All", "Allow All" or "Medium" (ZoneAlarm).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Lee]

Thank you Jonathan.

Suggestion 1 worked as long as I do not use my netgear
router. Now if I plug in the router, I cannot even get
internet access. I can't find the path to "Internet
Gateway" as described in suggestion 2. Is it possible my
router is not set up correctly, as I did not load any
software in regards to the router?

Regards, Lee

-----Original Message-----
Greetings,

You and your contact might try turning off the QoS Packet

Scheduler. To do so, click Start,

then All Programs, then Accessories, then
Communications, and then Network Connections. Right

click your network/internet connection,

then click Properties. Uncheck the QoS Packet Scheduler, and try again.

If that doesn't help and if either of you are using a

router (with UPnP support), you may

need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, for testing purposes, both you and your contact

might try turning off the Windows XP

Internet Connection Firewall (although you shouldn't need to for Messenger voice/video
connectivity). To do so, click Start, then All Programs, then Accessories, then
Communications, and then Network Connections. Right

click your network/internet connection,

then click Properties. Click the Advanced Tab, and verify that the Internet Connection
Firewall is unchecked. As well, if your contact is using

some type of third-party firewall

(ZoneAlarm, Norton Internet Security, etc.) have them

make sure that Messenger is set to

 

[Guest]

I gathered that your contact is having difficulties hearing you during an audio conversation. This usually happens if your Quality of Service (QoS) Packet Scheduler is turned on.

To resolve the issue, please clear the Qos Packet Scheduler check box. Here are the steps:
Trythis
1. Click Start, and then click Control Panel.
2. Click Network and Internet connections, and then click Network Connections.
3. Right-click the icon for the network or Internet connection, and then click Properties.
4. Clear the QoS Packet Scheduler check box, and then restart the computer.

For more information on QoS, please go to:
http://www.microsoft.com/whdc/hwdev/tech/network/qos/default.mspx

 

[Guest]

Hi Jonathan Kay,

I saw your suggestion on the Microsoft website and I
tried what you said about Windows messenger. We still
can't hear each other on the other end. I'm using an
Actiontec Gateway GT701g for my DSL connection. I also
found the Internet gateway program in the network
connections folder and now I can't seem to find it again
to reverse what I did. Please let me know what else I may
need to do to get voice calls and also how to
find /install / turn on the Internet Gateway icon.

Thank you,

P.S. I'm using Norton Internet Security 2004 for XP. I
found that when I disabled the NIS, and disabled the LAN
firewall, the Internet Gateway icon popped up.

-----Original Message-----
Greetings,

You and your contact might try turning off the QoS

Packet Scheduler. To do so, click Start,

then All Programs, then Accessories, then
Communications, and then Network Connections. Right

click your network/internet connection,

then click Properties. Uncheck the QoS Packet Scheduler, and try again.

If that doesn't help and if either of you are using a

router (with UPnP support), you may

need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, for testing purposes, both you and your contact

might try turning off the Windows XP

Internet Connection Firewall (although you shouldn't

need to for Messenger voice/video

connectivity). To do so, click Start, then All

Programs, then Accessories, then

Communications, and then Network Connections. Right

click your network/internet connection,

then click Properties. Click the Advanced Tab, and

verify that the Internet Connection

Firewall is unchecked. As well, if your contact is

using some type of third-party firewall

(ZoneAlarm, Norton Internet Security, etc.) have them

make sure that Messenger is set to