B
Beverly
On July 5th I attempted to install the setup software that came with my newly
purchased RCA Pearl MPS Player.
After the installing the setup program which also downloaded the latest
files to my player, the RCA program could not recognize the player device
when it was connected.
I removed the RCA program from my computer and went to the RCA site for
troubleshooting answers. RCA's FAQ advised that the large center button
should be held down when connecting the player to my computer which I did and
proceeded to install the setup program again. The installation appeared to be
successful. However, my computer no longer could detect my printer, cd and
dvd drives. They didn't show up in the MY Computer window - and had disabled
my dial-up internet connection. Instead, the 1394 High-Speed Connection had
become enabled. I only use a dial-up connection so I couldn't even connect to
the internet.
So I did a system restore to a date before I had installed the RCA setup
program. That didn't help. So I did another system restore to an even earlier
date. Everything seemed to be functioning as it should. So I thought I would
try just using my RCA Pearl player with my Windows Media Player. When trying
to use the Windows Media Player version 10, I was prompted to update to
version 11 - which I did. I received a security warning from Microsoft and
learned that version 11 Windows Media Player did not install.
Shortly after that, I became aware that I wasn't getting any sound from my
speakers. I checked the speaker connections, searched for solutions at
Microsoft Support, and ran Troubleshooting Wizards for sound which found no
problems except in the DX Diagnostics Report which I ran on 07/15/2009.
Since running the DxDiagnostics, this is the first opportunity I've had to
try to correct this problem, and I am totally confused as to what to do. I
hope you can help direct me as to what should be done.
The Windows XP Service Pack 3 is currently installed on my computer.
purchased RCA Pearl MPS Player.
After the installing the setup program which also downloaded the latest
files to my player, the RCA program could not recognize the player device
when it was connected.
I removed the RCA program from my computer and went to the RCA site for
troubleshooting answers. RCA's FAQ advised that the large center button
should be held down when connecting the player to my computer which I did and
proceeded to install the setup program again. The installation appeared to be
successful. However, my computer no longer could detect my printer, cd and
dvd drives. They didn't show up in the MY Computer window - and had disabled
my dial-up internet connection. Instead, the 1394 High-Speed Connection had
become enabled. I only use a dial-up connection so I couldn't even connect to
the internet.
So I did a system restore to a date before I had installed the RCA setup
program. That didn't help. So I did another system restore to an even earlier
date. Everything seemed to be functioning as it should. So I thought I would
try just using my RCA Pearl player with my Windows Media Player. When trying
to use the Windows Media Player version 10, I was prompted to update to
version 11 - which I did. I received a security warning from Microsoft and
learned that version 11 Windows Media Player did not install.
Shortly after that, I became aware that I wasn't getting any sound from my
speakers. I checked the speaker connections, searched for solutions at
Microsoft Support, and ran Troubleshooting Wizards for sound which found no
problems except in the DX Diagnostics Report which I ran on 07/15/2009.
Since running the DxDiagnostics, this is the first opportunity I've had to
try to correct this problem, and I am totally confused as to what to do. I
hope you can help direct me as to what should be done.
The Windows XP Service Pack 3 is currently installed on my computer.