Sorry, cannot find required library. (Please reinstall scanning software)

  • Thread starter Thread starter GB
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G

GB

I've come across several posts quoting this error message. But no
solutions. I'm using an HP 3400c scanner (ten of them, in fact - it's
a classroom), on WinXP SP2 systems. The problems began after
installing SP2 (I think). HP support is no help.

Here's the lowdown:

When doing an OCR scan, all goes well until the actual OCR process
begins. Then this error occurs.

The closest I've seen to a solution was from HP themselves. They
suggest editing the registry to point the correct OCR path.
Unfortunately, my registry already points to the correct path - a file
named "api_iris.exe".

When I use FileMon.exe from SysInternals.com to try to pin down the
problem, sure enough, it's this api_iris.exe. It's called several
times without error, but when it's called with the argument,
".Manifest" or ".Local", FileMon reports a failure.

Anyone have a solution or even a direction to try?

I tried creating empty files named Local and Manifest, but that didn't
help. Wonder if any of you have such a file you could send me?

Thanks for any help/ideas/solutions/magic bullets.

(If emailing, check the address - it's despamified.)

GB
 
GB said:
I've come across several posts quoting this error message. But no
solutions. I'm using an HP 3400c scanner (ten of them, in fact - it's
a classroom), on WinXP SP2 systems. The problems began after
installing SP2 (I think). HP support is no help.

Here's the lowdown:

When doing an OCR scan, all goes well until the actual OCR process
begins. Then this error occurs.

The closest I've seen to a solution was from HP themselves. They
suggest editing the registry to point the correct OCR path.
Unfortunately, my registry already points to the correct path - a file
named "api_iris.exe".

When I use FileMon.exe from SysInternals.com to try to pin down the
problem, sure enough, it's this api_iris.exe. It's called several
times without error, but when it's called with the argument,
".Manifest" or ".Local", FileMon reports a failure.

Anyone have a solution or even a direction to try?

I tried creating empty files named Local and Manifest, but that didn't
help. Wonder if any of you have such a file you could send me?

Thanks for any help/ideas/solutions/magic bullets.

(If emailing, check the address - it's despamified.)

GB
Click to expand...

A Shot in the dark.

Can you determine when and what condition ".Manifest" or ".Local" gets
appended?

Must be a condition on some machine that is causing the change.

If XP SP2 is the cause, removing SP2 and going back to SP1 may be the only
solution.
Maybe remove SP2 on one machine and see if that fixes the problem on that
machine.

SP2 has been known to cause strange problems and interfere with existing
software.

The general cure for SP2 caused problems is to reinstall the offended
software.
Have you reinstalled the HP software on at least one machine to see if that
helps?
 
Thanks for any help/ideas/solutions/magic bullets.
Click to expand...
All I can tell you is this - we originally used Iris as OCR software,
but it caused no end of problems on Win2k and then on XP so we ditched
it and got something that worked (Abby Finereader). This may not be
any help as you['re and school and may not be able to afford it
(though I'm sure they do educational discounts). We have used over
time Iris, Abbyy and Omnipage - only Iris caused repeated problems
(Omnipage was slow which is why we picked Abbyy).
 
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