Denaluu said:
Someone has changed the administor on her computer and has added a
network. She is unable to log on-line or to do simple tasks like a
scan.
Can anyone tell me how to change the administrator back to her.
It contantly tries to log her on line but it will not allow her to log
on her self. Hope this makes since.
A. Fix the Administrator issue:
In XP Home, boot the computer into Safe Mode. Do this by repeatedly
tapping the F8 key as the computer is starting up. This will get you to
the right menu. Navigate using your Up arrow key; the mouse will not
work here. Once in Safe Mode, you will see the normally hidden
Administrator account. The default password is a blank.
In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen,
do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in
"Administrator" and whatever password you assigned when you set up
Windows.
If you reset the built-in Administrator account's password in Home or
have Pro and don't remember the password, use NTpasswd to change the
built-in Administrator account's password to a blank.
http://home.eunet.no/~pnordahl/ntpasswd/
Then go to the User Accounts applet in Control Panel and set passwords
that you will remember and make other desired changes.
B. Since someone malicious was on your friend's machine, scan the
computer for malware/keystroke loggers/viruses:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
C. If the procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - have your friend take the
machine to a professional computer repair shop (not your local version
of BigStoreUSA).
Malke
