some of our messages don't get through to recipients

  • Thread starter Thread starter natasha
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natasha

Hi, could somebody help please? We've started having this problem recently
(about 3 weeks ago). About half of the people to whom we send email messages
say they never receive them. There doesn't seem to be any pattern as to
which email addressed are affected - some of the receipients have been in our
'Contacts' for ages, and we corresponded with them fine before. Now they
don't receive our messages at all, but we receive theirs fine, as before. We
don't experience any problems with some other people at all, both new
contacts and old.

We suspect it's something to do with antispam policies, but do not know
enough on the subject, or how to correct this. We do not get any error
messages, and we contacted our intertnet provider Orange, who are saying it's
nothing to do with them, as some messages do get through, so the connection
is there. They blame Microsoft and their regular updates...

Any help would be greatly appreciated, thanks!
 
Its possible that the recipients spam filters are catching your messages. See if you can contact one to check their spam filtering settings on the server.

Do you have another email account you can mail the non-receiving recipients to see if they get the message from that account? Some spam filters may be directed against a particular account. Also, if its a mass mailing, some ISPs block such at the recipient's end.

steve
 
Were you sending those missing messages from an Orange mail account?
It is possible that some mail service providers consider messages from an
Orange account to be spam. Ask the recipients to look in their
Spam/Junk folders, both online and in their mail program.
The other option would be for you to switch to a different mail service provider.

Gary VanderMolen, Microsoft MVP (Mail)


"natasha" wrote in message
Hi, could somebody help please? We've started having this problem recently
(about 3 weeks ago). About half of the people to whom we send email messages
say they never receive them. There doesn't seem to be any pattern as to
which email addressed are affected - some of the receipients have been in our
'Contacts' for ages, and we corresponded with them fine before. Now they
don't receive our messages at all, but we receive theirs fine, as before. We
don't experience any problems with some other people at all, both new
contacts and old.

We suspect it's something to do with antispam policies, but do not know
enough on the subject, or how to correct this. We do not get any error
messages, and we contacted our intertnet provider Orange, who are saying it's
nothing to do with them, as some messages do get through, so the connection
is there. They blame Microsoft and their regular updates...

Any help would be greatly appreciated, thanks!
 
Thank you very much - your help is greatly appreciated. No, we don't have
another email account, however, we noticed that the same message does not
reach one recipient, but gets through fine to another, if we send it to two
people at once, for example.

Also, it's strange this has started happening all at once, i.e. lots of
people started not getting our messages from a certain point a month ago -
makes me think of changes on our end, i.e. Orange have done something to
outgoing mail, rather than recipients' servers?
 
Thank you for replying - you are always very helpful, you've helped me before
with other issues. Yes, the messages were sent from Orange mail account. We
did ask the recipients to look in their spam folders, but they found nothing
from us in it. One of the people logged into his online account, and still
found nothing... I guess it's time to switch from Orange...
 
As Gary suggested, the recipient servers could be rejecting the orange messages without the actual recipient knowing it or being able to control it. I think you are on the correct track to move to some other ISP.

steve
 
You're very welcome. Thanks for reporting back.
Yes, switching away from Orange as a mail provider is probably a wise move.
I'd suggest trying a free account with Gmail.

Gary VanderMolen, Microsoft MVP (Mail)


"natasha" wrote in message
Thank you for replying - you are always very helpful, you've helped me before
with other issues. Yes, the messages were sent from Orange mail account. We
did ask the recipients to look in their spam folders, but they found nothing
from us in it. One of the people logged into his online account, and still
found nothing... I guess it's time to switch from Orange...
 
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