Hi Jan
This is just an update, I have posted another post in a different
thread
in
the same forum as the above forum. I was finally able to run a
antivirus
scan
with another program that found a Trojan Virus. Here is the link to my
new
post
http://forums.spywareinfo.com/index.php?showtopic=68279
This is the site that I ran a virus scan using their free online
scanner
http://www.kaspersky.com/virusscanner
This was the only virus scan that I have run either from a downloaded
program or a free online scanner that actually detected something. I
dont
know if it is what is causing my problem but I am waiting to hear back
from
one of the helpers on the forum as to how I would remove the 2 infected
files
as the Kaspersky and Symantec websites did not have any removal tools
for
it.
After running the Kaspersky scan I also ran additional scans again at
Trend
Micro, and in safe mode with my antivirus, spybot s & d and ad-aware
and
again this programs did not detect anything.
:
Hi Jan,
I was wondering of you could tell me what you see in my log as I only
saw 2
or 3 things that I did not recognize, 1 being an active x control call
spybouncer that I dont know and upon checking on it in the manage add
ons
option, found it to be unsigned so I promptly disabled it, 1 is a
start
up
file called PCTVOICE or something like that, and another is one that
says
"files are missing" at the end of it. I have tried to repair IE but I
am
unable to as it keeps asking me to insert the Win Xp pro with sp2 disk
and I
do not have the Win XP pro disk with sp2, all I have is a restore disk
with
sp1 on it and it wont accept that, I get an error message stating I
have
inserted the incorrect disk ( laptop was given to me from a friend who
got it
second hand as part of a trade in on his desk top but didnt need it
and
the
original disk was not included when he received it) There are some
other
files in the start up menu that I dont recognize but they are from
microsoft
and I guess that is where they belong, I am pretty knowledgable about
which
files and stuff should or should not be there but with the microsoft
files I
guess I dont recognize them since this is a pro version and I have
always
used win 98SE or Win Xp home so I know what those start up files
looked
like.
:
Hi storm
Hello Jan,
I know they are very busy, there is a link on the thread where I
posted my
HJT log that tells you that if you dont get a response to your
problem
after
3 days or more to notify them in another thread. This problem has
to
be
caused by some type of malware, maybe something so new nothing is
detecting
it yet, as I have tried using MSN explorer and Netscape and I have
the
same
problem with them as well so what ever is causing this to happen
is
not
isolated to just Internet Explorer.
I took a look at your log and although I am not an expert at
analyzing
the
logs, there were a few things that were pretty obvious. There are
likely
more that my yet untrained eye does not recognize. And yes, if the
other
browsers are having the same problem, then it is most likely not
just
an IE
related problem. I'll monitor the link so I can follow along.
Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
:
Hi storm
Thank you for the update and the link. The folks at the forums
are
very
busy, as you can imagine, and they may take a day or more to get
to
you,
so
please be patient. If there is anything ugly causing the
problem
that
may
not have been found by these other programs, then I am sure they
will be
able to help you find it and get rid of it. You may have a
Trojan
or
other
more malicious variant and it will take a different type of
program
to
remove it. So, let's see what they come up with and recommend.
Hope this helps.
Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Hello Jan,
Thank you for your suggestions, I ran a scan last night with
HiJackThis, a
scan this morning with Trend Micro which came up clean and ran
scans in
safe
mode with SpyBot, Ad-Aware, and my Antivirus and all came up
clean
yet
the
problem persists. The link to my thread where I posted my HJT
log
file
came
be found here
http://forums.spywareinfo.com/index.php?showtopic=68145
....no
replys to it yet tho I did post a updated reply letting whoever
reads
it
know
that I preformed the scans you suggested with no results. I am
at
a
loss
as
to how to fix this problem.
:
Hi storm
You may have a malware variant that can replicate itself over
and
over
if
not properly cleaned. I suggest that you do the following:
Download, install and run these in Safe Mode with Hidden files
enabled:
AdAware SE - Update immediately after installing
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
SpyBot S &D - Update immediately after installing
http://www.majorgeeks.com/download2471.html
SpyBot S and D Tutorial
http://www.bleepingcomputer.com/forums/tutorial43.html
How to Restart in Safe Mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
How to Show Hidden Files
http://snipurl.com/6rl8
Download and install HiJackThis. This step is one of the most
important.
Follow all instructions carefully. This program should be run
in
Normal
mode. After running the above programs, restart your computer
and let
it
load in a normal manner and then run HTJ from the Icon on your
desktop.
How to download and install HiJackThis: Win 98-XP
http://www.download.com/HijackThis/3000-8022_4-10227353.html
Please.. DO NOT post your log HiJackThis log to this
newsgroup.
It is
important that you go to one of the HiJackThis Support Forums
below
and
allow the experts there to analyze it for you.:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
to allow the experts there to evaluate your log and advise you
of
any
necessary steps to clean your system.
(Note: You will have to Register before posting on these
Forums.
Please
follow all posting instructions carefully to avoid having your
log
deleted
or ignored.
Please post the link to your post at the forum where you post
your log
back
here in this thread so that we can follow along.
Hope this helps.
Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or
other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Ok I had this problem fixed or so I thought. I had used
system
restore
to
fix
it twice but it keeps coming back. To determine what is
causing
this
to
happen I have disabled .. my pop up blocker, my firewall, my
antivirus,
my
spyware program and have changed my internet options for
security
and
privacy
to the lowest settings. The only thing I havent done is
disable
java.
With
everything disabled and set at the minimum settings, I am
still
getting
images that will appear on pages while other images on the
same
page
will
not, they either appear as red x's or have a message that
says
"the
page
cannot be displayed" most of the images that I seem to have
this
problem
with
are animated rotating images or ads/ banners on webpages.
Its
not
happening
on specific web sites, its happening on all websites that I
go
to
including
msn.com, microsoft.com, pogo.com, google.com, yahoo.com and
any
other
site
I
go to. Java has been uninstalled and reinstalled several
times,
I
have
