Hi All;
I'm new to this site and forums so pls be patient.
Laptop = Toshiba Satellite Pro P100 A3A Windows XP
I was renewing my Trend Micro when it stalled (Not Responding), status was up to Publishing...It was not responding for over and hour so reluctantly I turned off computer from on off button (nothing else worked).
When computer restarted some desktop icons are not recognized e.g. white with blue box and Recycle Bin has gone.
I'm not sure what else to try?
Any suggestions would be appreciated.
Thanks.
I'm new to this site and forums so pls be patient.
Laptop = Toshiba Satellite Pro P100 A3A Windows XP
I was renewing my Trend Micro when it stalled (Not Responding), status was up to Publishing...It was not responding for over and hour so reluctantly I turned off computer from on off button (nothing else worked).
When computer restarted some desktop icons are not recognized e.g. white with blue box and Recycle Bin has gone.
- I can not click (left or right) on the desktop or any icons.
- I can go to start > run and select Programs and Accessories (sometimes)
- I can not access the Internet - am now on another laptop.
- I have run Spyware Doctor and removed Trojan ByteVerify.
- I can access Task Manager to log off and when I do this the desktop icons that were not recognised display correctly.
- I have created a new user with same desktop results - I was hoping they would display correctly.
- I have previously read to go to task Manager and run explorer.exe to reinstate desktop icons - nothing happens.
- I have created new shortcuts (like Word and Internet Explorer) to the desktop from Start > run but they are also not recognised.
- I tried to do system restore (Start, All Programs, Accessories, System Tools),but there is no System Restore.
I'm not sure what else to try?
Any suggestions would be appreciated.
Thanks.