Hello
I do not know where you are but maybe this will help
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Customer Service
Support Options
What support option should you select?
a.. If the product was already installed on your
computer when you purchased it, contact your computer manufacturer.
a.. If you purchased the product separately, use one
of the support options below.
a.. If you are not sure where your product came
from, see further instructions.
E-mail Support
Response time: 24 hours (Monday - Friday)
2 incidents and unlimited installation
support at no charge.
Paid Support is available for $35 U.S.
Newsgroups
Post support questions to newsgroups and
collaborate with others who use our products, including Microsoft Most
Valuable Professionals (MVPs).
Other Support Options
Essential Support
Prepackaged support options to help meet
businesses' foundational support requirements. See the Microsoft Services
Business Support Options Web site for an overview of Premier Support and the
Essential Support Standard Plan.
Premier Support
Customizable support options for businesses
with complex support requirements. See the Microsoft Services Business
Support Options Web site for an overview of Premier Support and the
Essential Support Standard Plan.
TechNet
TechNet provides detailed How-To information
for IT professionals about Microsoft products.
MSDN
MSDN provides detailed information for
development professionals about Microsoft products.
Phone Support
Options Phone Number
2 incidents and unlimited installation
support at no charge. (425) 635-3311*
Paid Support is available for $35 U.S. (800)
936-5700
Advanced Support is available for $245 U.S.
(800) 936-4900
TTY/TDD help requests - cost will vary (800)
892-5234
* Long distance charges may apply
Day of the Week Hours of Operation
Monday - Friday 5:00 A.M. - 9:00 P.M.
Pacific time
Saturday - Sunday 6:00 A.M. - 3:00 P.M.
Pacific time
Microsoft Partners
Microsoft Gold Certified Partners for
Support Services
This select group of partners provides cost
effective alternatives for support on Microsoft technologies.
Ingenio
Talk anytime with an Ingenio Support Advisor
for as little as $0.99/minute!
Tech24
Receive live support assistance online 24
hours a day from a Microsoft Certified Professional for only $19.95 per
incident!
Note Supported products and levels may vary.
Contact the individual partner for details.
Support Retirement
The Microsoft Product Support Lifecycle
starts at the time a Microsoft product is made available for purchase and
ends on a date determined by the Lifecycle policy. To check when support for
your Microsoft Product retired, visit the Lifecycle site.
All Prices listed on this page are in U.S. dollars, and
Paid Support is billable to Visa, MasterCard, and American Express.
Product Support Services are subject to Microsoft's
then-current prices, terms, and conditions, which are subject to change
without notice. The support options, services, and prices described herein
are available for Microsoft products acquired in the United States only.
Support options, services, and prices outside the United States may vary. If
you are outside the United States, please visit our International Support
page.
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Last reviewed: Tuesday, April 13, 2004
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Hope This Helps
Haus
Not a MS-MVP
Not a MVP
Not nothing, just a good ole boy.
