Software Problem

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Guest

-- Hi all,
I bought a digitizing software to use for sewing it is called PE-design, I
installed it and it appeared to install OK. But it will not work. I called
the software company and they said there was a fix from the "Brothers"
website, but first I had to remove it, I did "uninstall" and now they say I
have to remove it from registry file. I don't know how to do that, short of
calling HP can someone help me with this.
I have a HP running windows XP home
Thank you very much for any help.
 
If the installation was relatively recent, try using XP's System Restore
feature to take the system back to a time prior to when the software was
installed, this should restore the registry as well. Start\All
Programs\Accessories\System Tools\System Restore.

If that doesn't resolve the issue, it is not HP you need to contact. It is
the software maker you need to contact as they would be the only people who
would know the specific registry keys they need to have removed.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
 
What I would do is click "start", then "run" then in the run box type in
regedit. This will bring up the registry editor. Now click on "edit", then
in the drop down menu click, "find" and now type in the name of the software
"PE-design" and search and delete all that you find.
Might want to back up your reg first.
 
I assume you are well backed up, possibly have up to date images of your
hard drive and are prepared for the eventuality that for one reason or
another you may not be able to boot into Windows. Most users, at least
those who come to these newsgroups are not prepared for that eventuality.
Even exporting the appropriate keys or the entire registry will be useless
if the user cannot boot the system.

Applications can create all sorts of dependencies and sometimes deleting all
references to an application can make the system unstable or unable to boot
into Windows. Usually, when an application maker provides such deletion
information, they specify the relevant keys as opposed to the blanket
approach you seem to be advocating here.

You have no idea about this user's experience, how well backed up the user
is and/or how well prepared for the eventualities described above or any
knowledge of the dependencies and links created by the application in the
registry that might cause catastrophe if the user were to use the blanket
approach you describe.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/


Shaun said:
What I would do is click "start", then "run" then in the run box type in
regedit. This will bring up the registry editor. Now click on "edit", then
in the drop down menu click, "find" and now type in the name of the
software
"PE-design" and search and delete all that you find.
Might want to back up your reg first.
Click to expand...
 
Thank you for the information. The software maker is the one who told me I
would have to contact HP, I thought that was wierd. but I am not even in
the door where all of this is concerned. It's all too scary.

Michael Solomon (MS-MVP) said:
If the installation was relatively recent, try using XP's System Restore
feature to take the system back to a time prior to when the software was
installed, this should restore the registry as well. Start\All
Programs\Accessories\System Tools\System Restore.

If that doesn't resolve the issue, it is not HP you need to contact. It is
the software maker you need to contact as they would be the only people who
would know the specific registry keys they need to have removed.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
Click to expand...
 
If they remove the "PE-design" from the reg (if they know how), 99.9 will
work. Do it all the time when junk ware don't clean up after itself. (They
could run a reg clean program) That might cause what you discribed. But I
agree with most what you said.

Michael Solomon (MS-MVP) said:
I assume you are well backed up, possibly have up to date images of your
hard drive and are prepared for the eventuality that for one reason or
another you may not be able to boot into Windows. Most users, at least
those who come to these newsgroups are not prepared for that eventuality.
Even exporting the appropriate keys or the entire registry will be useless
if the user cannot boot the system.

Applications can create all sorts of dependencies and sometimes deleting all
references to an application can make the system unstable or unable to boot
into Windows. Usually, when an application maker provides such deletion
information, they specify the relevant keys as opposed to the blanket
approach you seem to be advocating here.

You have no idea about this user's experience, how well backed up the user
is and/or how well prepared for the eventualities described above or any
knowledge of the dependencies and links created by the application in the
registry that might cause catastrophe if the user were to use the blanket
approach you describe.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
Click to expand...
 
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