C
C HARKNESS
Back in February, I replaced two 256MB memory modules with 1 GB memory
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I am wondering if one or both of the memory modules
could be causing the problems. I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I ran a check on the memory with System Suite
and did get a parity error once. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.
Charlie Harkness
Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:
Naiaufsx.sys
Page_fault_in_non paged_area
Stop Error:0x00000050
Naiaufsx.sys address b57b8fc8
Stop Error: 0x00000024
Ntfs.sys address f787a74f
Stop Error: 0x00000050
Page_fault_in_nonpaged_area
Irql_not_less_or_equal
Stop Error:0x000000A
Win32k.sys address bf804996
Stop Error: 0x0000008e
Memory_management
Stop Error: 0x0000001a
Stop Error:0x000000ea
Thread_stick_I_device_driver (q9293678)
Dell Device Reset Tool found no errors
Winword.exe Exception Code 0x0000005
451783.cvi
From Windows System Information Office Event/Application Fault
Event Application Failure
Bucket ID 385059319
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 00372902
Date 3/21/2007 11:55:03 AM
Event Application Failure
Bucket ID 396882157
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 0003cf65
Date 3/21/2007 1:05:23 PM
Event Application Failure
Bucket ID 378017029
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 000376f3
Date 3/22/2007 1:41:00 PM
Event Application Failure
Bucket ID 00000006
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 0009274f
Date 3/26/2007 8:49:50 PM
Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 000c1b70
Date 3/28/2007 11:53:15 AM
Windows Error Reporting
3/20/2007 3:35 PM Application Hang Fault bucket
337148017.
3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.
3/20/2007 9:44 PM Application Error Fault bucket
399068313.
3/21/2007 10:58 AM Application Hang Fault bucket
372852869.
3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.
3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.
3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.
3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.
3/21/2007 9:29 AM Application Hang Fault bucket
372852869.
3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:00 PM Application Hang Fault bucket
393010122.
3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:33 PM Application Hang Fault bucket
372852869.
3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.
3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.
3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.
3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 8:19 PM Application Hang Fault bucket
372852869.
3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.
3/22/2007 9:19 AM Application Error Fault bucket
245379821.
3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.
3/22/2007 9:50 AM Application Hang Fault bucket
372852869.
3/22/2007 9:50 AM Application Hang Fault bucket
362195512.
3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 11:34 AM Application Hang Fault bucket
372852869.
3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.
3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.
3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.
3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.
3/28/2007 10:10 AM Application Error Fault bucket
403204297.
3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.
3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.
3/30/2007 4:13 PM Application Error Fault bucket
134626067.
3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:14 PM Application Error Fault bucket
134626067.
3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:25 PM Application Error Fault bucket
134626067.
3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
modules and ever since I have had a rash of problems with my computer. Many
of these are shutdowns. I am wondering if one or both of the memory modules
could be causing the problems. I have had Windows messages that indicate
that there are driver problems, but when I run my Dell Driver Reset tool,
there are no errors detected. I ran a check on the memory with System Suite
and did get a parity error once. I am unable to determine if this is a
hardware or software problem. Windows System Information module did not
identify any problem devices or other hardware. Sorry if there is too much
or not enough information. Any help is appreciated.
Charlie Harkness
Below is a sample of the detailed messages and
WindowsSystemFault/ErrorReports:
Naiaufsx.sys
Page_fault_in_non paged_area
Stop Error:0x00000050
Naiaufsx.sys address b57b8fc8
Stop Error: 0x00000024
Ntfs.sys address f787a74f
Stop Error: 0x00000050
Page_fault_in_nonpaged_area
Irql_not_less_or_equal
Stop Error:0x000000A
Win32k.sys address bf804996
Stop Error: 0x0000008e
Memory_management
Stop Error: 0x0000001a
Stop Error:0x000000ea
Thread_stick_I_device_driver (q9293678)
Dell Device Reset Tool found no errors
Winword.exe Exception Code 0x0000005
451783.cvi
From Windows System Information Office Event/Application Fault
Event Application Failure
Bucket ID 385059319
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 00372902
Date 3/21/2007 11:55:03 AM
Event Application Failure
Bucket ID 396882157
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 0003cf65
Date 3/21/2007 1:05:23 PM
Event Application Failure
Bucket ID 378017029
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module mso.dll
Module Version 11.0.8122.0
Module Stamp 4592f985
Debug 0
Offset 000376f3
Date 3/22/2007 1:41:00 PM
Event Application Failure
Bucket ID 00000006
Bucket Table 1
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 0009274f
Date 3/26/2007 8:49:50 PM
Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application winword.exe
Application Version 11.0.8125.0
Application Stamp 45b6910c
Module winword.exe
Module Version 11.0.8125.0
Module Stamp 45b6910c
Debug 0
Offset 000c1b70
Date 3/28/2007 11:53:15 AM
Windows Error Reporting
3/20/2007 3:35 PM Application Hang Fault bucket
337148017.
3/20/2007 3:35 PM Application Hang Hanging application
iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/20/2007 9:43 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module flash9b.ocx, version
9.0.28.0, fault address 0x000018d1.
3/20/2007 9:44 PM Application Error Fault bucket
399068313.
3/21/2007 10:58 AM Application Hang Fault bucket
372852869.
3/21/2007 10:58 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/21/2007 11:55 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x00372902.
3/21/2007 11:55 AM Microsoft Office 11 Bucket 385059319, bucket table
1, faulting application winword.exe, version 11.0.8125.0, stamp 45b6910c,
faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0,
fault address 0x00372902.
3/21/2007 1:05 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x0003cf65.
3/21/2007 1:05 PM Microsoft Office 11 Bucket 396882157, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x0003cf65.
3/21/2007 9:29 AM Application Hang Fault bucket
372852869.
3/21/2007 9:29 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:00 PM Application Hang Fault bucket
393010122.
3/22/2007 12:00 PM Application Hang Hanging application
SafeSweeper.exe, version 5.3.2.2361, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 12:33 PM Application Hang Fault bucket
372852869.
3/22/2007 12:33 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 1:41 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module mso.dll,
version 11.0.8122.0, stamp 4592f985, debug? 0, fault address
0x000376f3.
3/22/2007 1:43 PM Microsoft Office 11 Bucket 378017029, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module mso.dll, version 11.0.8122.0, stamp 4592f985,
debug? 0, fault address 0x000376f3.
3/22/2007 2:05 PM Application Error Faulting application
~e5.0001, version 1.0.0.1, faulting module ~df394b.tmp, version 0.0.0.0,
fault address 0x00071d2f.
3/22/2007 8:18 PM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/22/2007 8:19 PM Application Hang Fault bucket
372852869.
3/22/2007 9:19 AM Application Error Faulting application
hpqtra08.exe, version 53.0.13.0, faulting module ntdll.dll, version
5.1.2600.2180, fault address 0x00018fea.
3/22/2007 9:19 AM Application Error Fault bucket
245379821.
3/22/2007 9:49 AM Application Hang Hanging application
OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang
address 0x00000000.
3/22/2007 9:50 AM Application Hang Fault bucket
372852869.
3/22/2007 9:50 AM Application Hang Fault bucket
362195512.
3/22/2007 9:50 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 11:34 AM Application Hang Fault bucket
372852869.
3/25/2007 11:34 AM Application Hang Hanging application
iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0,
hang address 0x00000000.
3/25/2007 7:46 PM Application Error Faulting application
on_ramp.exe, version 8.5.1.102, faulting module iml32.dll, version
8.5.1.102, fault address 0x0006ca02.
3/26/2007 8:49 PM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x0009274f.
3/26/2007 8:50 PM Microsoft Office 11 Bucket 00000006, bucket
table 1, faulting application winword.exe, version 11.0.8125.0, stamp
45b6910c, faulting module winword.exe, version 11.0.8125.0, stamp 45b6910c,
debug? 0, fault address 0x0009274f.
3/28/2007 10:10 AM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module googletoolbar3.dll,
version 4.0.1601.4978, fault address 0x000c6f03.
3/28/2007 10:10 AM Application Error Fault bucket
403204297.
3/28/2007 11:53 AM Microsoft Office 11 Faulting application
winword.exe, version 11.0.8125.0, stamp 45b6910c, faulting module
winword.exe, version 11.0.8125.0, stamp 45b6910c, debug? 0, fault address
0x000c1b70.
3/28/2007 1:27 PM Application Error Faulting application
iexplore.exe, version 7.0.6000.16414, faulting module , version
5.1.2600.2180, fault address 0x00018fea.
3/30/2007 4:13 PM Application Error Fault bucket
134626067.
3/30/2007 4:14 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:14 PM Application Error Fault bucket
134626067.
3/30/2007 4:25 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.
3/30/2007 4:25 PM Application Error Fault bucket
134626067.
3/30/2007 4:31 PM Application Error Faulting application
hpqkygrp.exe, version 2.2.0.490, faulting module mfc42.dll, version
6.2.4131.0, fault address 0x000076f2.