Software not referred

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G

Guest

I use the parental security program supplied by NEUF TELECOM.
At each startup windows defender informs me of the potential danger (!) of
this program. Which evidently is not the case.
This program is not referred neither in the WD definitions nor in the usenet
community.
How can I allow permanently this program. The choice "permanently allowed"
is not proposed.
Thanks for your help.
 
Hello Fordyce,

I think you may have to work at excluding it from the scan, as an interim
measure.

Tools, Options, scroll down to Advanced options, and fill the box, by adding
the full path and file name to the Tools/Options/ do not scan box, hit the
add button, and Save.


I hope this post is helpful, but we would highly appreciate it if you could
rate the pºst, so we can keep the community informed and saves somebody
else the hours of trawling through the web trying to find a solution.
 
Hi Fordyce,

If I understand, you put in the box the full name of the program, and the
problem still there?
--
 
Thanks Ençel for the reply.
I tried your suggestion however it does not work.
The problem, as I see it is :
The file mentioned by WD has an *.lnk extension.
There is no such file in the mentioned directory but a shortcut starting the
program.
I cannot type manually the name of the file required and I don't know
clearly how to manage lnk extension files.
Do you have an idea.
 
Two thoughts:

1) search your drive for the file with the .lnk extension. I suspect you
will find it in a startup group, perhaps under the all users profile.

See whether excluding that file works. This may not be easy--the paths to
such files typically include hidden directories--i.e. folders whose names
are hidden under normal usage.

2) It is also possible that this file is being re-created on each startup of
Windows. This is quite possible since this is a security application and
the designers will have taken precautions against easily defeating it. If
this is the case, I don't know of a way to exclude the file--what you would
need to do, rather, is to go into Windows Defender, tools, options, scroll
down using the scroll bar, until you find the list of "real time protection
options" Consider unchecking whichever of these it is that is making this
detection--perhaps one of the first two?? (You'll need to experiment to be
sure.)

This will remove the protection Windows Defender provides against the class
of malware that might be detected via this option--but it may be a better
choice than removing Defender, removing the application, or allowing
Defender to defeat the application for your kids.

You might also ask the vendor of the program about this issue--they can
apply to Microsoft to be listed as a "known spyware-free" program, and thus
not be detected in this way.

One other thought: Have you checked the option in Tools Options to be
notified about "unknown" (i.e. not classified) software? If so, see if
unchecking this option makes this alert go away. Checking this provides an
additional safety margin for the knowledgable user, but it may also raise
many alerts for perfectly safe software which is known to the user.

--
 
Hi Bill,

Your last thought was in my mind as a next step. Let see which way work for
the OP.
--
 
Thanks Bill for your thourough reply.
Actually the problem is not simple.
I'll ask the vendor of the program to be listed as "known spyware-free". I
had a dream !
I have tried to "downgrade" the real time protection. Actually the first
element of the list is the good one (startup) since the program is creating
its own startup element at each startup.
So the problem is solved, not in a perfect way but with a realistic approach.
I have appreciated your cooperation.
 
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