Software installation failed

  • Thread starter Thread starter Anderson
  • Start date Start date
A

Anderson

Dear all ,

I have installed the CanTAX software into the Windows 2000
terminal server.

I used 'change user /install' mode to install and it seems
okay.

My client now logged in and use the program "network.exe"
which provided by the cantax...
(This program is suppose to copy the essential files to
user's local drive to run the application, this
network.exe is not suppose to use in the termainal server,
just normal client/server based systems)


The program runs and wait user to click "next" to start
copy programs.
When it starts to copy files, they got an error message :

An Error Occured during the move data process : -119
Component : Windows System Files
File Group : Windows System Files
File : C:\winnt\system32\stdvcl40.dll


Any ideas why this happened?
Thanks advnace
 
I've no experience with this particular program, but the number of
possible problems is limited, considering that we are dealing with
some sort of copy command (copy source file to target file):

1. the source file does not exist
2. the user doesn't have read permission to the source file
3. the target file cannot be created
3a. the target location does not exist and the user does not have
permission to create the target location
3b. the user does not have write permissions to the target
location

All of these causes should be relatively easy to verify. The
program documentation should also list both source and target
paths. Have you checked if you can perform this procedure as
administrator?

If the above doesn't help, I would download FileMon and RegMon
from http://www.sysinternals.com/. Run them as administrator,
start a TS session as a normal user and try to run the
application.

FileMon and RegMon will show you all "access denied" errors
that occur, so that you can give your users the necessary
permissions on a file-to file or Registry subkey basis.

As a sidenote: I would test this program thoroughly before
installing it on a production server and making it available to
your users. Since you already found out that it is not TS-
compatible, all kinds of problems may turn up....
 
Back
Top