SmartSecurity caused my VISTA machine to core

  • Thread starter Thread starter Uncle Scotty
  • Start date Start date
U

Uncle Scotty

Help!! The installation of SmartSecurity caused my VISTA machine to
core! I cannot boot up in windows! I can boot up in safe mode alone
and safe mode with network connections, which is how I am getting this
email to you.

What do I do now? There is nothing listed as being installed on add/
remove programs, but there is a Start-Programs->Eset->EsetSmart
Security with a few things listed. When I tried to uninstall to see if
I could get a fresh install going- it said I could only uninstall apps
that are installed. I don't know what to do!!

Help ASAP, Scott
 
I was able to get a non-GUI version of SS to scan my hard drive, but
then it got hung up. Here was the output for the part that did run...

ECLS Command-line scanner, version 3.0.657.0, (C) 1992-2008 ESET,
spol. s r.o.
Module loader, version 1023 (20080229), build 1024
Module perseus, version 1109 (20080418), build 1133
Module scanner, version 3048 (20080423), build 2723
Module archiver, version 1077 (20080422), build 1032
Module advheur, version 1070 (20080212), build 1020

Command line: /auto

Scan started at: 06/06/08 16:47:56
name="C:\pagefile.sys", threat="", action="", info="error opening"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RJIMHYR.part
» ZIP » AdbeRdr70_enu_full.exe", threat="", action="", info="archive
damaged"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RR99VXE.part
» ZIP » eclipse/plugins/
org.eclipse.platform.doc.user_3.2.1.R32x_v200608101155.
jar", threat="", action="", info="archive damaged"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RY40918.part
» ZIP » files/setup.exe", threat="", action="", info="archive
damaged"
name="C:\Boot\BCD", threat="", action="", info="error opening"
name="C:\Boot\BCD.LOG", threat="", action="", info="error opening"
name="C:\EPSONREG\EPSONREG.EXE » UPX v12_m5", threat="", action="",
info="file i
s not an archive"
 
I was able to get a non-GUI version of SS to scan my hard drive, but
then it got hung up. Here was the output for the part that did run...

ECLS Command-line scanner, version 3.0.657.0, (C) 1992-2008 ESET,
spol. s r.o.
Module loader, version 1023 (20080229), build 1024
Module perseus, version 1109 (20080418), build 1133
Module scanner, version 3048 (20080423), build 2723
Module archiver, version 1077 (20080422), build 1032
Module advheur, version 1070 (20080212), build 1020

Command line: /auto

Scan started at: 06/06/08 16:47:56
name="C:\pagefile.sys", threat="", action="", info="error opening"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RJIMHYR.part
» ZIP » AdbeRdr70_enu_full.exe", threat="", action="", info="archive
damaged"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RR99VXE.part
» ZIP » eclipse/plugins/
org.eclipse.platform.doc.user_3.2.1.R32x_v200608101155.
jar", threat="", action="", info="archive damaged"
name="C:\$Recycle.Bin\S-1-5-21-573381401-1162795344-595561862-1001\
$RY40918.part
» ZIP » files/setup.exe", threat="", action="", info="archive
damaged"
name="C:\Boot\BCD", threat="", action="", info="error opening"
name="C:\Boot\BCD.LOG", threat="", action="", info="error opening"
name="C:\EPSONREG\EPSONREG.EXE » UPX v12_m5", threat="", action="",
info="file i
s not an archive"
Click to expand...
In safe mode with networking connection, I was able to use the System
Recovery tool in VISTA to wind back the clock to the point just before
the coring started to occur. So, now, I can boot into Windows in non-
safe mode, which is good- but I am afraid if I reinstall SS (I
purchased 32-bit, home-user edition), I am going to encounter the same
problem.

Is there a safer way to install it, to avoid the same problem from
occurring or is there something I may have omitted or done wrong in
the install process that typically causes a core dump?

Thanks, Scott
 
Uncle said:
In safe mode with networking connection, I was able to use the System
Recovery tool in VISTA to wind back the clock to the point just before
the coring started to occur. So, now, I can boot into Windows in non-
safe mode, which is good- but I am afraid if I reinstall SS (I
purchased 32-bit, home-user edition), I am going to encounter the same
problem.

Is there a safer way to install it, to avoid the same problem from
occurring or is there something I may have omitted or done wrong in
the install process that typically causes a core dump?
Click to expand...

Since your issue is with this third-party program, SmartSecurity, you should
contact their tech support with your questions about it.

Malke
 
I have tried that but there response time is quite slow, and I needed
to try and figure this out over the weekend ideally before this
machine is needed again in production. Plus, I have seen many postings
about SmartSecurity, so I am not sure why this email is any different?

-Scott
 
Uncle said:
I have tried that but there response time is quite slow, and I needed
to try and figure this out over the weekend ideally before this
machine is needed again in production. Plus, I have seen many postings
about SmartSecurity, so I am not sure why this email is any different?
Click to expand...

I think you misunderstood my reply to you. Certainly you should feel free to
post a question about third-party software here. Someone who has the same
problem as you may read your post and have an answer for you. In my mind it
is always more efficient to contact the third-party software's tech support
directly or to look for user forums for it.

I'm afraid I can't help you. I don't know what you mean by "core" and I've
installed NOD32 on a lot of clients' machines and had zero trouble with it.
I've only got one client who is using the combination program of
SmartSecurity and it has worked perfectly for her.

I'm sorry I couldn't help you.

Malke
 
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