Small Business Server 2000 Shared Fax Service

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Guest

Hello,

I've installed the Shared Fax Service on our server and the client on my
workstation.

Even though I've read through the "How to set up the SBS 2000 Shared Fax
Service", I still have questions.

I've attempted to send a fax to myself as a test. The fax just sits in the
outgoing box. It continues to resend but gets a busy signal. Then it quits
after so many retrys.

Any ideas on what's happening here? Also, I've thought that maybe I'm not
using the correct format for the fax number. I tried what was documented in
the above article 325807 but I get an error message. So, I just type it as
(xxx) xxx-xxxx.

Also, I would like to configure the service to have all of the incoming
faxes directed to the specific e-mail address of the recipient. How do you
do this? The article does not give me nearly enough informtion to figure
this out.

Thanks for your time.
 
Hello,

I've installed the Shared Fax Service on our server and the client on my
workstation.

Even though I've read through the "How to set up the SBS 2000 Shared Fax
Service", I still have questions.

I've attempted to send a fax to myself as a test. The fax just sits in the
outgoing box. It continues to resend but gets a busy signal. Then it quits
after so many retrys.
Click to expand...

Please accept my apologies in advance for stating the
obvious, but are you trying to fax from a different number
to your SBS box? If this isn't the problem then I probably
can't help, although most of my problems came from using a
cheap modem not on the HCL.
Any ideas on what's happening here? Also, I've thought that maybe I'm not
using the correct format for the fax number. I tried what was documented in
the above article 325807 but I get an error message. So, I just type it as
(xxx) xxx-xxxx.
Click to expand...

Have you tried checking the checkbox to have it dial exactly
as entered? If so you must input the 1 for long distance,
if required.
Also, I would like to configure the service to have all of the incoming
faxes directed to the specific e-mail address of the recipient. How do you
do this? The article does not give me nearly enough informtion to figure
this out.
Click to expand...

SBS won't do this, that is why it isn't discussed.

Good Luck!
 
Drew - thanks for responding.

I'm pretty new at this so I probably did a dumb thing. I really wasn't sure
that it would work. I was trying to fax to myself using our fax number.
Does that answer your question?

Where is the checkbox - that indicates to dial as entered?

You say that SBS doesn't allow the faxes to be delivered to the recipient's
e-mail box - then why is there a 'route through e-mail' incoming method in MS
Share Fax Service Manager Panel?


Thanks,

Debbie
 
Drew - thanks for responding.

I'm pretty new at this so I probably did a dumb thing. I really wasn't sure
that it would work. I was trying to fax to myself using our fax number.
Does that answer your question?
Click to expand...

That is why you get the busy signal. You need someone to
fax to your fax number from a different phone number.
Where is the checkbox - that indicates to dial as entered?
Click to expand...

Your problem seems to be that you were faxing to the same
number you were faxing from. So this option won't help.

I believe the option only shows up in Windows 2000
Professional/Server not in XP. In XP you either use the
dialing rules or you enter the entire phone number including
country codes/1 for long distance.

So without dialing rules you would enter 1-212-555-xxxx to
fax to this number if long distance. If it is local and you
live where 10 digit dialing is required you would enter
212-555-xxxx or if you live in a 7 digit area you could
enter 555-xxxx.

With dialing rules the software tries to figure out if the
call is long distance or not but it isn't always successful.
We just always enter the whole number and skip the dialing
rules.
You say that SBS doesn't allow the faxes to be delivered to the recipient's
e-mail box - then why is there a 'route through e-mail' incoming method in MS
Share Fax Service Manager Panel?
Click to expand...

SBS can't tell who the fax is for so it can't route to the
correct person. It can route to anyone you specify but they
will get *all* the faxes, not just theirs. We route ours to
the receptionist and she then forwards them on to the right
person (or deletes them if they are obvious junk faxes).
Since we only have 3 employees this isn't too bad. If you
have 50 employees this could be a real pain.
 
Thanks Drew - You helped!

Drew Edmundson said:
That is why you get the busy signal. You need someone to
fax to your fax number from a different phone number.


Your problem seems to be that you were faxing to the same
number you were faxing from. So this option won't help.

I believe the option only shows up in Windows 2000
Professional/Server not in XP. In XP you either use the
dialing rules or you enter the entire phone number including
country codes/1 for long distance.

So without dialing rules you would enter 1-212-555-xxxx to
fax to this number if long distance. If it is local and you
live where 10 digit dialing is required you would enter
212-555-xxxx or if you live in a 7 digit area you could
enter 555-xxxx.

With dialing rules the software tries to figure out if the
call is long distance or not but it isn't always successful.
We just always enter the whole number and skip the dialing
rules.


SBS can't tell who the fax is for so it can't route to the
correct person. It can route to anyone you specify but they
will get *all* the faxes, not just theirs. We route ours to
the receptionist and she then forwards them on to the right
person (or deletes them if they are obvious junk faxes).
Since we only have 3 employees this isn't too bad. If you
have 50 employees this could be a real pain.
Click to expand...
 
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