Small Business Manager

  • Thread starter Thread starter Doug Baumgarten
  • Start date Start date
D

Doug Baumgarten

I installed SBM for Outlook 2003 (my OEM copy), but it
won't open in Outlook. It definitely shows up in my
programs list as installed, but won't open. Any ideas?
 
By SBM, do you mean Business Contact Manager (BCM)? Business Contact Manager
is new enough that we don't have a lot of solid troubleshooting information
yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail version of OFfice.
 
-----Original Message-----
I installed SBM for Outlook 2003 (my OEM copy), but it
won't open in Outlook. It definitely shows up in my
programs list as installed, but won't open. Any ideas?
.
I have exactly the same problem but with the full price
Click to expand...
Office 2003 SBM edition bought at full price. The Business
Contact Manager shows as being installed but the Outlook
2003 Toolbars & Forms do not refer to it. The only place
it is visible is in the list of add-ins. The software
shows as "installed" in the Control Panel but not in the
Programs List. The Program List shows The BCM Help & BCM
Tours.
 
Thanks - I will work on this & get back to you
-----Original Message-----
By SBM, do you mean Business Contact Manager (BCM)? Business Contact Manager
is new enough that we don't have a lot of solid troubleshooting information
yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.Bu sinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en- us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail version of OFfice.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers






.
Click to expand...
 
BCM is a COM add-in that integrates tightly with Outlook. It is not a
separate executable. As far as troubleshooting goes:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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