Dear Luís,
Thank you for your update.
I have checked your screen shot; however, as it is not sorted by memory or
CPU usage we can get little information from them. To trouble shoot this
problem efficiently, we need to collect more information so that we can
analyze this issue more efficiently:
1. Does this issue occur for all client computers and for all user account?
2. What applications are running on the client computer?
3. Please refer to the following Microsoft Knowledge Base article to enable
user environment debug logging on the client computer:
221833 How to Enable User Environment Debug Logging in Retail Builds of
Windows
http://support.microsoft.com/?id=221833
When this problem reoccurs, please send the "userenv.log" file to my email
address: (e-mail address removed).
4. To insure we are troubleshooting this issue, we will need to gather a
performance monitor log that confirms you are experiencing a memory leak.
Please perform the following steps to begin monitoring the performance:
1) Open Performance Monitor on the server.
2) Create a Performance Monitor log file...
1. Expand "Performance Logs and Alerts"
2. Right Click on "Counter Logs"
3. Choose "New Log Settings..."
4. Enter a descriptive name
5. Note the log file location for later (or go to the "Log Files" tab and
change the location)
6. Click the "Add" button
7. Click the "All Counters" and "All Instances" radio buttons
8. Select the following from the "Performance Object" dropdown, being sure
to "Add" each one as you select it
Memory, Process, Processor, Thread, Web Service, Internet Information
Services Global
9. Click "Close"
10. Change the Interval to "15"
11. Click "OK"
3) Let the server and Performance Monitor run.
Once the Memory Leak Occurs
1) Go back into Performance Monitor
1. Right click on your log that is now listed under "Counter Logs"
2. Choose "Stop Log"
2) Zip the Performance Monitor log file created and FTP it to the Microsoft
Support Professional working your issue.
Generally speaking, performance issue is difficult to trouble shoot in
community. If you would like to resolve it efficiently, you may need to
create a new incident from the following link:
http://support.microsoft.com/support/webresponse.asp
If anything is unclear or you have any concerns, please feel free to let me
know. I am glad to be of assistance.
Have a nice day!
Best regards,
Laura Zhang
Microsoft Online Support Engineer
Get Secure! - <
www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Luís Serpa" <
[email protected]>
| References: <e#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: Re: Slow Server Response
| Date: Mon, 1 Sep 2003 09:22:25 -0000
| Lines: 4119
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.win2000.general
| NNTP-Posting-Host: 213.13.119.38
| Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.general:72998
| X-Tomcat-NG: microsoft.public.win2000.general
|
| Dear Laura
| this is monday so it had to had problems
|
| the problem is back again. this time i collect more data to see what is
the
| problem
|
| 1 - the server was fine, up and running
| 2 - there was only one user on the network
| 3 - the user pc reboot with no reason and after that the server stop to
| responde
| 4 - i collect data from the task manager (attach)
| 5 - tried same tests
| 5.1 - on a computer i tried to send email, exchange, and it work's
| 5.2 - and resive the replay
| 5.3 - the internal instant messenger doesn't work
| 6 - did a \\server\ to see the shares and it returns a blank page
| 7 - tried to restart the server service
| 8 - all the service that are depending on the server did go down, and when
| it was doing that the IM start's to work
| 9 - the server service didn't go down
| 10 - all the computers can't access the shares, files, printers from the
| server
| 11 - reboot
| 12 - start's to work fine
|
| at this time i don't have anything schedule to run, the last job ended at
3
| am
| all service are up
| on the server everything respond fine with no problems
| just the clients, and same services.
|
| thank's
|
| best
|
| Luis Serpa
|
| "Laura Zhang" <
[email protected]> escreveu na mensagem
| | > Dear Luis,
| >
| > Thank you for your update.
| >
| > I understand that when the problem occurs the network traffic is slow.
| This
| > may indicate that network jam is not the problem. As the screen shot was
| > taken when the server is running fine, it may be unable to provide us
more
| > information on this issue. The process and thread information that are
| > taken when the problem occurs would be more desirable.
| >
| > I understand that you have concerns in uninstalling the anti-virus
| > software. As some problems are caused by anti-virus application, I
| > suggested that you uninstall it to test. If you have ISA or similar
| > firewall software, you can configure the firewall settings to protect
your
| > network.
| >
| > Based on my knowledge, there are no existing commands available to stop
| and
| > then start Information Store Service. However, you can use the "Net
start"
| > and "Net stop" commands to create a .bat file. You can use this .bat
file
| > to achieve the requirement. You can include the following commands in
the
| > bat file:
| >
| > net stop msexchangeis
| > net start msexchangeis
| >
| > If anything is unclear, please feel free to let me know. I am glad to be
| of
| > assistance.
| >
| > Have a nice day!
| >
| > Best regards,
| >
| > Laura Zhang
| > Microsoft Online Support Engineer
| > Get Secure! - <
www.microsoft.com/security>
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| >
| > --------------------
| > | From: "Luís Serpa" <
[email protected]>
| > | References: <e#
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | Subject: Re: Slow Server Response
| > | Date: Thu, 28 Aug 2003 16:03:44 -0000
| > | Lines: 264
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | Message-ID: <
[email protected]>
| > | Newsgroups: microsoft.public.win2000.general
| > | NNTP-Posting-Host: 213.13.119.38
| > | Path:
| >
|
cpmsftngxa06.phx.gbl!TK2MSFTNGXA06.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP0
| > 8.phx.gbl!tk2msftngp13.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.general:72125
| > | X-Tomcat-NG: microsoft.public.win2000.general
| > |
| > | Hi again
| > | i have a switch that give stats of the traffic on the port of the
server
| > and
| > | is very loo <%1
| > | at that time
| > |
| > | the screen shoot it when the server ir running fine
| > | like today
| > |
| > | about the antivirus it is a bit trick because now thar are so many
virus
| > to
| > | be with out antivirus it is riscy but i will try to do that
| > |
| > | one question is any command to restart a service like the store from
| > | exchange
| > |
| > | i now the stop and start i the start only can be execute after the
stop
| > | finish
| > |
| > | thank's
| > |
| > | best
| > |
| > | Luis Serpa
| > |
| > |
| > | "Laura Zhang" <
[email protected]> escreveu na mensagem
| > | | > | > Dear Luís,
| > | >
| > | > Thank you for your update.
| > | >
| > | > I understand that this problem occurred once a week and the latest
| > | software
| > | > update is the installation of Anti-virus software.
| > | >
| > | > Based on our experience, Anti-virus applications sometimes may
affect
| > the
| > | > proper operation of Windows 2000 server, such as the replication
| service
| > | > and the Exchange backup and maintenance. As this issue seems to
| coincide
| > | > with the installation of Exchange, I suggest that you uninstall
| > Anti-virus
| > | > software to test this issue again.
| > | >
| > | > From your description, this issue occurs once a week. It indicates
| that
| > | the
| > | > basic configuration of this server is correct. However, due to some
| > | > resource limitation or other factors, the server responds slowly. We
| can
| > | > identify whether the system is lack of memory or high CPU by
checking
| > the
| > | > Task Manager and the Performance Monitor when this problem occurs. I
| > would
| > | > like to confirm that the screen shot attached was captured when this
| > | > problem occurred. Otherwise, the system resources usage should be
| > normal.
| > | >
| > | > Windows 2000 server replication and other applications may create
| > network
| > | > traffic. We cannot identify that the network traffic is little by
the
| > | users
| > | > currently logon to the system. This is the reason that I suggest
that
| > you
| > | > use the Network Monitor to monitor the average packets traffic when
| the
| > | > problem occur and during normal state.
| > | >
| > | > In addition, please check whether the system backup, Windows 2000
| server
| > | > replication, Exchange backup and maintenance and the scan virus
| > operations
| > | > have any conflictions.
| > | >
| > | > Have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Laura Zhang
| > | > Microsoft Online Support Engineer
| > | > Get Secure! - <
www.microsoft.com/security>
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | rights.
| > | >
| > | > -------------------
| > | > | From: "Luís Serpa" <
[email protected]>
| > | > | References: <e#
[email protected]>
| > | > <
[email protected]>
| > | > | Subject: Re: Slow Server Response
| > | > | Date: Thu, 28 Aug 2003 10:00:30 -0000
| > | > | Lines: 2226
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | > | Message-ID: <
[email protected]>
| > | > | Newsgroups: microsoft.public.win2000.general
| > | > | NNTP-Posting-Host: 213.13.119.38
| > | > | Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| > | > | Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.general:72015
| > | > | X-Tomcat-NG: microsoft.public.win2000.general
| > | > |
| > | > | Hi
| > | > | frist thank's for your replay
| > | > |
| > | > | the server is in a domain of 5 server in diferent places connect
by
| > 128k
| > | > and
| > | > | 256k link's.
| > | > | the server is a biprocessor PIII 933 with 1 GB memory and 2 nic
| card's
| > | > | working as one for speed and backup.
| > | > | on this server i am runing as a domain controler (bdc), not
master,
| > and
| > | > | exchange server and i have symantec antivirus
| > | > | the exchange is holding 20 mailbox with a total of 1.8 GB, but not
| all
| > | > users
| > | > | are logon at the same time.
| > | > | this problem start 2 weeks ago, the only new instalaction is the
| > | symantec
| > | > | antivirus before this about 2 week's
| > | > | this problem it happent once a week, give or take, and on the day
| > before
| > | > had
| > | > | no problems, in the mornig the users can't logon as the day
before.
| > | > | i have 2 users that are the first to arrive in the mornig, so i
have
| > | lite
| > | > | trafic on the network.
| > | > | the only scheculer task is the backup and scan for virus, this it
is
| > run
| > | > | every day at the same time.
| > | > |
| > | > | i am sending a print screen of my task manager
| > | > |
| > | > | thank's for your help
| > | > |
| > | > | best
| > | > |
| > | > | Luis Serpa
| > | > |
| > | > |
| > | > | "Laura Zhang" <
[email protected]> escreveu na mensagem
| > | > | | > | > | > Dear Luis,
| > | > | >
| > | > | > Thank you for your post.
| > | > | >
| > | > | > My name is Laura and it is my pleasure to work with you on this
| > post.
| > | I
| > | > | > understand that the server may respond to the logon requests of
| > | clients
| > | > | > very slow. This issue sometimes occurs. In addition, after you
| > reboot
| > | > the
| > | > | > server this problem disappears.
| > | > | >
| > | > | > From the description, it seems that this issue occurs when the
CPU
| > or
| > | > | > memory resources are used up or the network is crammed. Before
we
| go
| > | any
| > | > | > further, please answer the following questions so that we can
have
| a
| > | > | better
| > | > | > idea as to the exact problem:
| > | > | >
| > | > | > - How often does this problem occur?
| > | > | > - Are there any rule? If this issue occurs regularly, please
check
| > | > whether
| > | > | > you have any scheduled task to run at that time.
| > | > | > - Please describe the network and domain configuration in
detail.
| > | > | >
| > | > | > The following is my suggestions:
| > | > | >
| > | > | > 1. Please check the CPU and memory usage in Task Manager to see
| > | whether
| > | > | the
| > | > | > system is short of resources when this problem occurs.
Meanwhile,
| > you
| > | > can
| > | > | > identify which processes are using too many resources. In
| addition,
| > | you
| > | > | can
| > | > | > use the Performance Monitor to monitor the CPU and memory usage.
| > | > | > Performance Monitor is a tool included in Administrative Tools
of
| > | > Windows
| > | > | > 2000 server. For example, the following Microsoft Knowledge Base
| > | article
| > | > | > describes how to use Performance Monitor to trouble shoot high
CPU
| > | > problem
| > | > | > of MTS or COM+ process:
| > | > | >
| > | > | > 258833 HOWTO: Troubleshoot High CPU Utilization of an MTS or
COM+
| > | > Process
| > | > | >
http://support.microsoft.com/?id=258833
| > | > | >
| > | > | > 2. Please use the Network Monitor to monitor the network traffic
| in
| > | the
| > | > | > network. It is possible that the network traffic jam causes the
| > server
| > | > to
| > | > | > respond slowly. To learn how to use Network Monitor to capture
the
| > | > network
| > | > | > traffic, please refer to the following Microsoft Knowledge Base
| > | article:
| > | > | >
| > | > | > 148942 How to Capture Network Traffic with Network Monitor
| > | > | >
http://support.microsoft.com/?id=148942
| > | > | >
| > | > | >
| > | > | > 3. Please use Anti-virus application to check whether computers
| are
| > | > | > infected with viruses.
| > | > | >
| > | > | > If anything is unclear, please feel free to let us know. I am
glad
| > to
| > | be
| > | > | of
| > | > | > assistance.
| > | > | >
| > | > | > Have a nice day!
| > | > | >
| > | > | > Best regards,
| > | > | >
| > | > | > Laura Zhang
| > | > | > Microsoft Online Support Engineer
| > | > | > Get Secure! - <
www.microsoft.com/security>
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and confers
| no
| > | > | rights.
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Luís Serpa" <
[email protected]>
| > | > | > | Subject: Slow Server Response
| > | > | > | Date: Wed, 27 Aug 2003 11:39:31 -0000
| > | > | > | Lines: 22
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | > | > | Message-ID: <e#
[email protected]>
| > | > | > | Newsgroups: microsoft.public.win2000.general
| > | > | > | NNTP-Posting-Host: 213.13.119.38
| > | > | > | Path:
| > cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
| > | > | > | Xref: cpmsftngxa06.phx.gbl
| microsoft.public.win2000.general:71636
| > | > | > | X-Tomcat-NG: microsoft.public.win2000.general
| > | > | > |
| > | > | > | Hi
| > | > | > |
| > | > | > | I have a problem that i don't know how to start to resolve
| > | > | > |
| > | > | > | my server is a 200 server with 1GB of memory and works fine
| every
| > | day
| > | > | > | in the last 2 weeks, one a week the server doesn't respond to
| the
| > | > | clients'
| > | > | > | it respond but it is so slow that it takes more then 5 minuts
| just
| > | to
| > | > | > logon
| > | > | > | on and it doesn't map the network drivers and so on.
| > | > | > |
| > | > | > | the only way it's to do a reboot to the server and the problem
| > | > | dissapers.
| > | > | > |
| > | > | > | on the logons i can't fine any thing that can help to see what
| is
| > | the
| > | > | > | problem
| > | > | > |
| > | > | > | it ideais
| > | > | > |
| > | > | > | thank's
| > | > | > |
| > | > | > | best
| > | > | > | luis serpa
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
