Slow Loggoff in for Terminal Services

  • Thread starter Thread starter Darren
  • Start date Start date
D

Darren

Some random users are getting an extremely slow logoff
of their Terminal Services session. It takes about a
minute to logoff and then in the event log on the server
the following event is logged:

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 9/12/2003
Time: 4:12:39 PM
User: NT AUTHORITY\SYSTEM
Computer: HPFTS
Description:
Windows cannot unload your registry class file. If you
have a roaming profile, your settings are not replicated.
Contact your administrator.

DETAIL Access is denied. , Build number ((2195)).

This happens to random users and it may happen to one
user and then they log on again and log off and it does
not happen. I have seen no pattern to when it happens.
True to the event log, their profile is not copied to the
server when slow logoff occurs. I have done research and
every knowledge base article that I have found says to
update to the latest service pack. This server is
running SP4. Any ideas would be greatly appreciated!
Thanks!

Darren Woodbrey
MCP
 
Darren said:
Some random users are getting an extremely slow logoff
of their Terminal Services session. It takes about a
minute to logoff and then in the event log on the server
the following event is logged:

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 9/12/2003
Time: 4:12:39 PM
User: NT AUTHORITY\SYSTEM
Computer: HPFTS
Description:
Windows cannot unload your registry class file. If you
have a roaming profile, your settings are not replicated.
Contact your administrator.

DETAIL Access is denied. , Build number ((2195)).

This happens to random users and it may happen to one
user and then they log on again and log off and it does
not happen. I have seen no pattern to when it happens.
True to the event log, their profile is not copied to the
server when slow logoff occurs. I have done research and
every knowledge base article that I have found says to
update to the latest service pack. This server is
running SP4. Any ideas would be greatly appreciated!
Thanks!

Darren Woodbrey
MCP
Click to expand...

goto Control Panel>Add/Remove Programs > Change/Remove Programs
and see if Q329170 is listed as an update if it is remove it.

plus

start > run > gpedit.msc > Computer Configuration>
Administrative Template
System > Logon > Maximum retries to unload and update user
profile ... set
enabled and to say 5 ... default if not configured is 60!!

There appears to be a hotfix available from MS (thanks Neo)
http://support.microsoft.com/default.aspx?scid=kb;en-us;814770

but you will have to telephone MS to order it.
 
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