Slow File Copy to 2000 Server Mac OS 10

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Guest

Hi-
I have a client with a network that is primarily windows-based (98 and XP
clients, 2000 server w/ Citrix) with one mac user. The mac user complains of
slowness when connecting to the server whether it is logging in, copying
files to server, etc. I know nothing about macs to know if there are any
settings that I need to look at or just anything in general. Any help would
be greatly appreciated. Thanks.
Julie
 
julie said:
Hi-
I have a client with a network that is primarily windows-based (98 and XP
clients, 2000 server w/ Citrix) with one mac user. The mac user complains of
slowness when connecting to the server whether it is logging in, copying
files to server, etc. I know nothing about macs to know if there are any
settings that I need to look at or just anything in general. Any help would
be greatly appreciated. Thanks.
Click to expand...

Hi Julie!

A few questions.

What kind of Mac do you have and what is the Mac OS that is installed?

What is the connection speed for the Mac? You may be able to find a
reference to something like 10MB or 100MB using the System Profiler
found under the Apple menu if you're using Mac OS 9.

Does your Mac have TCP/IP enabled and is it working properly? A reliable
test would be that the Mac has the ability to connect to the Internet.

Does a file copied from a PC take significantly longer than the same
size file copied from the Mac?

bill
 
I would check for a speed / duplex mismatch on the network card / switch.
Mac's have a lot of trouble connecting if there is any speed duplex
mismatches. even if it is on the server side. Many people force their server
nic to use full duplex, and if the cable gets plugged in a port configured
for auto, this problem will occur. Also use TCP/IP AFP://servername instead
of Appletalk.

Hope this helps.
 
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