Slow and not connecting

[shakey]

My friend is having serious issues with her Dell XP on Comcast running
McAffee.
His system is slower than the proverbial snail and only will occasionally
connect to the Internet. I tried to go to Yahoo and Comcast for IE start
page.=long wait then page not found
I quickly ran McAffee, Spybot and another checker program but it did not
help after repairing minor problems found. Strangely if I turn her McAffee
on it turns itself back off shortly

My question is that I believe its related to errors that crop up such as
Gur371.exe or other GURxxx.exe but I cannot Google or find references to
these GUR files anywhere.
Strangely if I turn her McAffee on it turns itself back off shortly.
Thoughts please as I will visit Sunday to attempt to help her.
Thank you
Mel

 

[db]

boot up to safe
mode w/networking
and see if there is
any difference with
the connectivity.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[shakey]

Good idea. Will try that when I get there latter today or tomorrow.
Ret Military myself

 

[Gerry]

shakey

McAfee is a resource hog and also has a feature called Site Advisor. These
could be the cause of the problem.

What is the CPU and how much RAM does the computer have? Right click on
the My Computer icon on ther Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[db]

roger

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[shakey]

Gerry
The computer is running a Pentium 4 at 1.7GHZ with about 30gb of free disk
space. It has 1 GB of memory which should be enough with only one program
active at a time. I know more is better.
commit charge has shown as 25k total--134 limit--415 peak and at another
time looking at it different showed as 299m/1312m
I fixed the McAfee problem, it was a faulty program so a reinstall fixed
that.
Removed much old junk such as left over AOL "no longer uses" and also a IM
program +++++
I think the main problem now is that it still is having a hard time
connecting to and then keeping a Comcast connection. I say this because
PINGS sometime work and sometimes fail so that should eliminate my IE/OE
browser. I plan to call Comcast next time I work on problem. Probably in two
days.
Thank you and I will post more when I get it.
Shakey

 

[shakey]

Another strange thing.
I was unable to get the Computer into safe mode. Immediately, one half
second, after F8 gets me the choice screen the program continues loading
windows. no time to select safe mode.
Shakey

 

[db]

try holding down
the f8 key instead
of clicking it
immediately after
you reboot.

perhaps, the default
time to engage the
menu option is 0,

thus the fail opportunity.

but holding down the
f8 key should cancel
the time out and keep
the boot menu enabled
so that you can select
safe mode.

if however, you are
still having issues,

then you might try
booting with a winxp
cd and select the repair/
recovery console.

then at the disk prompt
run:

chkdsk /p
fixboot

then exit, remove cd
and see if the booting
is normal again.

another command
to consider running at
the disk prompt is
fixmbr.

there is a 50/50
chance you won't
need to, but keep
it mind if you get
an error pertaining
to the mbr.




--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~

 

[Gerry]

Shakey

Your safe mode problem is cause by an over short Boot Menu Delay. Select,
Start, Run, type "msconfig" without quotes and hit ENTER. Select Boot Ini
tab and increase Time Out. Click on Apply and OK and restart the computer
for the change to take effect.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[shakey]

Thank you
Will fix this next trip there and then try your original suggestion.
Shakey

 

[shakey]

Gerry
Time out is set to 30 seconds which is the same as on my computer.
A window does flash up responding to F8 but immediately goes away.
next time I will try to boot using a diagnostic startup from msconfig since
I cant get to safe mode.
Shakey