Slow 2000 Terminal Server

  • Thread starter Thread starter J.R. Dobyns
  • Start date Start date
J

J.R. Dobyns

At times the 2000 terminal server seem to have problems
with slowness with the clients. For example a person will
try to send an e-mail using Outlook XP with Exchange 2000
and the e-mail will compose fine but when he tried to send
it, Outlook will pause for up to 10 minutes. I have sp4
installed along with all Microsoft Windows and Office
updates. Could anyone steer me in the right direction?

Thanks,

J.R.
 
If you are at the console of the terminal server, does the
same behavior occur?

-M
 
When I am at the console I do not have the same behavior,
the processor and memory are at normal operating
thresholds.
 
When the slowness occurs, what are the processors doing?
Can you run a performance monitor on them, as well as on
the network bandwidth to and from the server to see what
is going on?

-M
 
This is what I found on the performance monitors:

Memory Pages/sec: Average was 4 and peak was 1298
Processor Time : Average 2 and peak was 24
Processor Interrups/sec: Average 483 and peak 8166

I am still trying to get the network monitor working
correctly. Any tips on setting the network monitoring up?

Thanks
J.R.
 
Well, those numbers don't look bad. Nothing stands out to
me.

I would look on the server object and monitor bytes/sec.
If that doesn't produce anything interesting, try looking
at the number of network errors on your network card or
the number pf packets in queue at any one time.

-M
 
Ok the user called me as soon as the "slow down" occured
and I revved up the preformance monitor and network monitor
and this is what I got.

Network Utl % never went over 10 (100mb netowrk)
Frames per sec: average 296 peak 2750
Bytes per sec : average 159913 Peak 2289702
Broadcast per sec 10
Frames in Buffer 1901
Frames lost when buffer 113646

I hope this helps!
 
That 'frames lost' counter makes me worry a bit.

Could it be that your server's network card isn't used to
that amount of load? Or maybe your network equipment?

-M
-----Original Message-----
Ok the user called me as soon as the "slow down" occured
and I revved up the preformance monitor and network monitor
and this is what I got.

Network Utl % never went over 10 (100mb netowrk)
Frames per sec: average 296 peak 2750
Bytes per sec : average 159913 Peak 2289702
Broadcast per sec 10
Frames in Buffer 1901
Frames lost when buffer 113646

I hope this helps!
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