Sleep Mode = network problems

  • Thread starter Thread starter nweissma
  • Start date Start date
N

nweissma

i don't want to rant..i have no major gripes against microsoft.

all i want to do is acquaint ms with what i believe to be a bug.

to wit: when i "shut down" or "restart," there is no problem.

when i put the computer to "sleep," it causes enough problems on my network
to require me to call my isp for a repair. i don't know enough to provide the
details to this, but i wil;l say that i had not contacted my isp for 2-3
months; i entered "sleep" on 2 consecutive days and both days i needed to
call my isp.
 
firstly, i use broadband, not dial-up.

secondly, there is no error message involved; the connection is simply lost
and apparently the network becomes misconfigured.

thirdly, what is th difference between "hibernate" and "sleep"? i tried to
tease out a distinction by reading the ms kb's, but the ms authors write
illegibl; in fact, this is my only gripe with ms!

4thly, how do i send vista-32 into hibernate mode?

--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)
 
http://support.microsoft.com/default.aspx/kb/933872/en-us may be
your problem.

hibernate = saves everything to disk in a special file and puts
computer in extreme low power mode. when you wake it, it reads the
contents of the file in saved to disk and restores items to memory

sleep = a low power mode - suspended - not as deep a sleep as
hibernate

some Vista computers allow "hybrid sleep"



firstly, i use broadband, not dial-up.

secondly, there is no error message involved; the connection is simply lost
and apparently the network becomes misconfigured.

thirdly, what is th difference between "hibernate" and "sleep"? i tried to
tease out a distinction by reading the ms kb's, but the ms authors write
illegibl; in fact, this is my only gripe with ms!

4thly, how do i send vista-32 into hibernate mode?
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
I asked about errors because of your statement that you have to call
your ISP to repair this...

Sleep - Short term low power mode. Your computer is still running.
Hibernate - The computer saves its state to the hard drive, then shuts
down.
 
1. can i put vista-32 home premium into "hibernate"?

2. contacting my isp was not prompted by a stated error but rather that i
was unable to connect. the isp then located various problems.
--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)
 
i would like to tell you the problems that the isp located, but i don't know!
he had me run "_(?)_config" in the DOS window, and he realized that one of
the parts of the 4-part decimal "url" had been changed (something like ".1."
became a ".10."); i think he may have also located a second problem.

the second call to the isp, prompted by the loss of connect capability,
caused by entering "sleep" on the next day, all i can say is that the problem
appeared to be different (which the isp did rectify).

sorry that i cannot offer you a complete and detailed report -- i aspire to
technical competence but i don't possess it at this time.

i did install the solution that you suggested on 11/30
http://support.microsoft.com/default.aspx/kb/933872/en-us
but have not yet tested it (by entering "sleep" mode)

btw, can vista-32 enter "hibernate" - which you describe as a "mini-restore"

thanks for your help!
--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)
 
most machines can hibernate. it is not a mini restore. what it means
is that if you have open programs or documents, everything is saved
to disk and then when the machine "wakes" these are restored to the
state they were in prior to hibernation. it isn't a restore like
system restore.

i would like to tell you the problems that the isp located, but i don't know!
he had me run "_(?)_config" in the DOS window, and he realized that one of
the parts of the 4-part decimal "url" had been changed (something like ".1."
became a ".10."); i think he may have also located a second problem.

the second call to the isp, prompted by the loss of connect capability,
caused by entering "sleep" on the next day, all i can say is that the problem
appeared to be different (which the isp did rectify).

sorry that i cannot offer you a complete and detailed report -- i aspire to
technical competence but i don't possess it at this time.

i did install the solution that you suggested on 11/30
http://support.microsoft.com/default.aspx/kb/933872/en-us
but have not yet tested it (by entering "sleep" mode)

btw, can vista-32 enter "hibernate" - which you describe as a "mini-restore"

thanks for your help!
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
i'm sorry for the delay in responding..personal emergency (feral cats!
anyway, i digress).

i installed the ms patch, and now when i wake from sleep, i am presented
with this window: http://s244.photobucket.com/albums/gg20/nweissma/

the solution is to choose the last option -- "Reset the network adapter
'Local Area Connection'". this rectifies the problem after a few seconds --
whatever is being done!
--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)
 
please post the text output of

ipconfig /all

run from a cmd prompt

(not a screen shot)

i'm sorry for the delay in responding..personal emergency (feral cats!
anyway, i digress).

i installed the ms patch, and now when i wake from sleep, i am presented
with this window: http://s244.photobucket.com/albums/gg20/nweissma/

the solution is to choose the last option -- "Reset the network adapter
'Local Area Connection'". this rectifies the problem after a few seconds --
whatever is being done!
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
please post the TEXT output as requested:

here is how to get the text output

start
programs
accessories
command prompt

ipconfig /all [enter]


click the icon on the menubar on the left and then edit, select all
(it will turn white)


click the icon in the menubar again then edit, copy


this copies to the clipboard.
paste into a reply



http://i244.photobucket.com/albums/gg20/nweissma/ipconfig_all.jpg
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
this is the inline text for ipconfig/all ... but why was the photobucket .jpg
inadequate?


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\njw.NWEISSMA-PC>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : NWEISSMA-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Platform LAN
Con
nect
Physical Address. . . . . . . . . : 00-16-76-C6-19-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::105f:f384:3db9:60c0%8(Preferred)
IPv4 Address. . . . . . . . . . . : 66.167.246.164(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 29, 2007 1:18:28 PM
Lease Expires . . . . . . . . . . : Saturday, December 29, 2007 1:23:58 PM
Default Gateway . . . . . . . . . : 66.167.246.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201332342
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::200:5efe:66.167.246.164%12(Preferre
d)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e390:459:851:bd58:95b(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::459:851:bd58:95b%9(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Temporary IPv6 Address. . . . . . : 2002:42a7:f6a4::42a7:f6a4(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\njw.NWEISSMA-PC>
--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)



Barb Bowman said:
please post the TEXT output as requested:

here is how to get the text output

start
programs
accessories
command prompt

ipconfig /all [enter]


click the icon on the menubar on the left and then edit, select all
(it will turn white)


click the icon in the menubar again then edit, copy


this copies to the clipboard.
paste into a reply



http://i244.photobucket.com/albums/gg20/nweissma/ipconfig_all.jpg
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
Click to expand...
 
the first thing I would suggest trying is to unbind IPv6:

in the start box type:

ncpa.cpl [enter]

right click the ethernet or wireless connection you are
troubleshooting

select properties and acknowledge the UAC prompt

uncheck IPv6 and click OK

reboot - do you have connectivity? if yes, see if this improves the
situation with connectivity after sleep mode.


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\njw.NWEISSMA-PC>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : NWEISSMA-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Platform LAN
Con
nect
Physical Address. . . . . . . . . : 00-16-76-C6-19-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::105f:f384:3db9:60c0%8(Preferred)
IPv4 Address. . . . . . . . . . . : 66.167.246.164(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 29, 2007 1:18:28 PM
Lease Expires . . . . . . . . . . : Saturday, December 29, 2007 1:23:58 PM
Default Gateway . . . . . . . . . : 66.167.246.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201332342
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::200:5efe:66.167.246.164%12(Preferre
d)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e390:459:851:bd58:95b(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::459:851:bd58:95b%9(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Temporary IPv6 Address. . . . . . : 2002:42a7:f6a4::42a7:f6a4(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 64.105.124.156
64.105.159.251
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\njw.NWEISSMA-PC>
--
32-Vista Home Premium
Intel DG965RY Motherboard
Intel E6400 Processor
OEM = Velocity Micro (Richmond VA)
Click to expand...
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
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