Sleep Mode - 9f BCCode - Blue Screen

  • Thread starter Thread starter ND Campbell
  • Start date Start date
N

ND Campbell

Windows Vista Home Premium installed on a Dell Dimension C521. When the
computer goes to sleep it crashes (blue screen of death). I changed the sleep
timer and not surprisingly the amount of time befor it crashed changed. I'm
sure they are related but do not know how/why to fix. I've read other threads
and looked for solutions but didn't find any that worked.

I have owned the computer for almost two years with no issue. Below if the
problem report from today. This has been happening with regularity since Nov
11, 2008. I double checked and did not install any new software or Windows
Updates on that date. While I am still under warranty from Dell their Tech
Support indicated this is a Microsoft issue, that their Tech Support does not
cover this type of issue.

Can someone provide a solution or make some suggestions? I can provide the
supporting reference files if helpful.

------------------------------------------------------------------------------------

Product
Windows

Problem
Shut down unexpectedly

Date
2/4/2009 1:50 PM

Status
Solution Available

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini020409-08.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 83AD1C70
BCP3: 86088030
BCP4: 8E4BACE0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 2c6afeed-7279-4776-9a7f-28f852420b0d
 
9F Error

Last line below
0x0000009F: DRIVER_POWER_STATE_FAILURE
(Click to consult the online Win XP Resource Kit article.)
A driver is in an inconsistent or invalid power state. Typically occurs during
events that involve power state transitions, such as shutting down, or moving into
or out of standby or hibernate mode.
a.. 0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 246243} Win 2000, Win XP
b.. 0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 315249} Win XP
c.. Computer Hangs During Shutdown Because of Resource Conflict {KB 262575} Win
2000 (during Safe Mode shutdown with PACE InterLok software)
d.. Computer Hangs During Shutdown Because of Resource Conflict {KB 314101} Win XP
(during Safe Mode shutdown with PACE InterLok software)
e.. Stop 0x9F error when waking a Windows Vista-based computer connected to an
IEEE 1394-based device {KB 929762} Vista (external drives, iPod, etc. — hotfix
available)
0x000000A0: INTERNAL_POWER_ERROR
0x000000A1: PCI_BUS_DRIVER_INTERNAL
0x000000A2: MEMORY_IMAGE_CURRUPT
0x000000A3: ACPI_DRIVER_INTERNAL
0x000000A4: CNSS_FILE_SYSTEM_FILTER
 
Peter,

Pardon my ignorance, but if I am reading your response correctly you are
suggesting that because I have a Windows Vista-based computer ('e' below), I
should install KB929762. Is this correct? I found and downloaded KB929762
from http://support.microsoft.com/kb/929762, but would like to first be able
to tell if I might already have it installed. How can I most easily check to
see if I already have it installed?

NDC
 
Your posting properties indicate that you've already installed SP1, so that
update would not be appropriate as you already have the updated files it
includes.

Crashes coming out of sleep mode are usually caused by a driver that doesn't
support this mode. You may have obtained a driver update through windows
update that is causing the problem. This file:

C:\Windows\Minidump\Mini020409-08.dmp

may contain information that identifies the problem. Could you send it to me
at rick_at_mvps_dot_org using a subject line of "per req"?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
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