J
JustMee
I am having problems getting Sim Theme Park Gold (version 2.0) to run
under windows XP.
I have tried all of the following suggestions from EA, without
resolution:
*******************************************************************************
Sim Theme Park should work under Windows XP. Here are some basic
things you can try to resolve your issue;
1. Make sure that you are logged in as the Administrator (for Windows
XP Professional) or Owner (for Windows XP Home). This will usually be
the first account that was created once Windows XP was fully
installed. If you are not certain, contact the manufacturer of your PC
for assistance in finding your Administrator/Owner account.
2. Make sure that you have closed any programs or tasks running in the
background. To do this, hold the Ctrl and Alt keys down at the same
time and hit the Del key once. This will in turn bring up a window
called "Task Manager". You will then see 5 tabs; Applications,
Processes, Performance, networking, and Users. Select the Processes
tab; this will list all current programs that are running. Close all
programs that have your login ID next to them. Your user ID is listed
in the second column next to the program name. For example here is a
portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running.
The User Name column is where you will find your User Name. The best
way to check this is to locate "Explorer" and see what it says under
User Name.
Also, do not close any applications that say "System" next to them. Be
sure not to close a program labeled "Explorer" or "Taskmgr" as well.
You close each one of these applications by clicking on each one and
hitting the button "End Process". Note some applications may take
multiple times before closing. Don't worry that you are permanently
changing your system configuration; these applications will return
when you restart your system.
3. Try running the game in Windows Compatability mode for either
Windows 98/Windows ME or Windows 2000. You can do this by right
clicking once on the shortcut and selecting properties by
left-clicking on it. Click on the tab that says Compatibility and
enable "Windows95/98 compatibility mode" or "Windows 2000
compatability mode". You can also try running the installation for the
game using the Program Compatibility Wizard. You can find the wizard
program by clicking on Start - All Programs - Accessories and you will
see the shortcut for Program Compatibility Wizard listed there. Make
sure that as you walk thru the menus that you select the option "I
want to use the program in the CD-ROM drive." which will be the
options on the second screen of the wizard.
4. Update the drivers for your sound and video cards. To update your
soundcard driver, go to your sound card manufacturers web page and
download the most recent Windows XP driver available for your Sound
card. To update the driver for your videocard, first determine what
type of videocard you have. This information is usually available in
the System control panel, in Device Manager, under the display
adapters heading. Next, try to obtain a new driver for that device
from the manufacturer, either by downloading one from the
manufacturer's website or by contacting the manufacturer of the card
directly. Installing newer drivers for both of these cards should fix
your problem. If you need help installing these drivers, please
contact the manufacturer in question, as these drivers are not our
products.
5. Run the following utility: SAFEMODE.BAT
This file can be found in the directory to which you installed the
game, which is probably C:\Program Files\SimTheme Park.
This will set the lowest graphic options for this game, and disable
the use of any 3D hardware. If you have a 3D graphics card installed,
and this method is successful in running the game, you can use the
options screen in-game to re-enable your graphics card, and then
select higher detail options one by one to find out which one is
causing the problems.
Pressing escape when inside of the game, then choosing "options" can
find detail options.
6. Try to lower the sound acceleration for your sound card. To do
this:
a. Go to Start>Find>Files & Folders.
b. In the "Named" box, type the following: dxdiag.exe
c. Then make sure the "Look In" box is pointed to your (C:\) drive.
d. Click "Find Now".
e. After the file has been found, double click on it to run the
Application.
f. Click on the tab labeled "Sound".
g. Lower the Hardware acceleration down to "basic"
h. Click "Exit" and try to run the game.
7. Try to lower your video hardware acceleration. I would like you to
right click on your desktop and select Properties. Click on Settings
and then on the button that says Advanced. Once there, click on the
tab that says Troubleshooting. Adjust the setting to one notch to the
right of NONE. Also, be sure to check and make sure that the option
Write Combining has been unchecked. Then try the game again.
*********************************************************************
The game totally crashes to desktop when starting, without an error
message, *except* when trying to run it under Win98/ME compatibility
mode, which will generate an error message that an error occured in
TP.icd, and will now have to close, and asks to send an error report
to microsoft.
other suggestions?
under windows XP.
I have tried all of the following suggestions from EA, without
resolution:
*******************************************************************************
Sim Theme Park should work under Windows XP. Here are some basic
things you can try to resolve your issue;
1. Make sure that you are logged in as the Administrator (for Windows
XP Professional) or Owner (for Windows XP Home). This will usually be
the first account that was created once Windows XP was fully
installed. If you are not certain, contact the manufacturer of your PC
for assistance in finding your Administrator/Owner account.
2. Make sure that you have closed any programs or tasks running in the
background. To do this, hold the Ctrl and Alt keys down at the same
time and hit the Del key once. This will in turn bring up a window
called "Task Manager". You will then see 5 tabs; Applications,
Processes, Performance, networking, and Users. Select the Processes
tab; this will list all current programs that are running. Close all
programs that have your login ID next to them. Your user ID is listed
in the second column next to the program name. For example here is a
portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running.
The User Name column is where you will find your User Name. The best
way to check this is to locate "Explorer" and see what it says under
User Name.
Also, do not close any applications that say "System" next to them. Be
sure not to close a program labeled "Explorer" or "Taskmgr" as well.
You close each one of these applications by clicking on each one and
hitting the button "End Process". Note some applications may take
multiple times before closing. Don't worry that you are permanently
changing your system configuration; these applications will return
when you restart your system.
3. Try running the game in Windows Compatability mode for either
Windows 98/Windows ME or Windows 2000. You can do this by right
clicking once on the shortcut and selecting properties by
left-clicking on it. Click on the tab that says Compatibility and
enable "Windows95/98 compatibility mode" or "Windows 2000
compatability mode". You can also try running the installation for the
game using the Program Compatibility Wizard. You can find the wizard
program by clicking on Start - All Programs - Accessories and you will
see the shortcut for Program Compatibility Wizard listed there. Make
sure that as you walk thru the menus that you select the option "I
want to use the program in the CD-ROM drive." which will be the
options on the second screen of the wizard.
4. Update the drivers for your sound and video cards. To update your
soundcard driver, go to your sound card manufacturers web page and
download the most recent Windows XP driver available for your Sound
card. To update the driver for your videocard, first determine what
type of videocard you have. This information is usually available in
the System control panel, in Device Manager, under the display
adapters heading. Next, try to obtain a new driver for that device
from the manufacturer, either by downloading one from the
manufacturer's website or by contacting the manufacturer of the card
directly. Installing newer drivers for both of these cards should fix
your problem. If you need help installing these drivers, please
contact the manufacturer in question, as these drivers are not our
products.
5. Run the following utility: SAFEMODE.BAT
This file can be found in the directory to which you installed the
game, which is probably C:\Program Files\SimTheme Park.
This will set the lowest graphic options for this game, and disable
the use of any 3D hardware. If you have a 3D graphics card installed,
and this method is successful in running the game, you can use the
options screen in-game to re-enable your graphics card, and then
select higher detail options one by one to find out which one is
causing the problems.
Pressing escape when inside of the game, then choosing "options" can
find detail options.
6. Try to lower the sound acceleration for your sound card. To do
this:
a. Go to Start>Find>Files & Folders.
b. In the "Named" box, type the following: dxdiag.exe
c. Then make sure the "Look In" box is pointed to your (C:\) drive.
d. Click "Find Now".
e. After the file has been found, double click on it to run the
Application.
f. Click on the tab labeled "Sound".
g. Lower the Hardware acceleration down to "basic"
h. Click "Exit" and try to run the game.
7. Try to lower your video hardware acceleration. I would like you to
right click on your desktop and select Properties. Click on Settings
and then on the button that says Advanced. Once there, click on the
tab that says Troubleshooting. Adjust the setting to one notch to the
right of NONE. Also, be sure to check and make sure that the option
Write Combining has been unchecked. Then try the game again.
*********************************************************************
The game totally crashes to desktop when starting, without an error
message, *except* when trying to run it under Win98/ME compatibility
mode, which will generate an error message that an error occured in
TP.icd, and will now have to close, and asks to send an error report
to microsoft.
other suggestions?
