Silverfast support

  • Thread starter Thread starter Stephane
  • Start date Start date
S

Stephane

It looks like the support dept. in LaserSoft has gone totally silent
for about a month. Seldom answers on their forums, no follow-up on
incident reports after the automatically generated response email.

Anyone had the same experience ?

I use a Microtek Artixscan 120tf. Is it just that they answer by
priorities depending on how popular a scanner is ?
 
It looks like the support dept. in LaserSoft has gone totally silent
for about a month. Seldom answers on their forums, no follow-up on
incident reports after the automatically generated response email.

Anyone had the same experience ?
Click to expand...

I used to wait about a month for a reply. Lately it has been longer.
I'm not impressed.

-- Steven
 
Steven said:
I used to wait about a month for a reply. Lately it has been longer.
I'm not impressed.
Click to expand...

Their customer support has always been a mess. I'm still waiting for
calls promised years ago.

Ralf
 
Their customer support has always been a mess. I'm still waiting for
calls promised years ago.
Click to expand...
Maybe I was lucky - I mailed them for some info and got a reply within
24 hours.
 
Hecate said:
Maybe I was lucky - I mailed them for some info and got a reply within
24 hours.
Click to expand...

But are you already a user? To prospective buyers asking for info,
companies tend to be a lot more responsive then they are to customers
with complaints;-)
 
But are you already a user? To prospective buyers asking for info,
companies tend to be a lot more responsive then they are to customers
with complaints;-)
Click to expand...

no. And true :)
 
Stephane said:
It looks like the support dept. in LaserSoft has gone totally silent
for about a month. Seldom answers on their forums, no follow-up on
incident reports after the automatically generated response email.

Anyone had the same experience ?

I use a Microtek Artixscan 120tf. Is it just that they answer by
priorities depending on how popular a scanner is ?
Click to expand...

Be persistent and use their forums. They will respond... eventually.
 
Stephane said:
[...] Seldom answers on their forums [...]
Click to expand...
Click to expand...
Be persistent and use their forums.
They will respond... eventually.
Click to expand...


Dear SilverFast users

unfortunately there seems to be a misunderstanding about the purpose of
the imaging forum hosted on our website.
The brief version: a platform for exchange of ideas between imaging
professionals. It is not provided for supporting purposes.

Longer:
http://www.silverfast.com/forum/viewtopic.php?p=9965#9965

Statement from the president of LaserSoft Imaging:
http://www.silverfast.com/forum/viewtopic.php?p=9763&highlight=#9763

However, we _do_ take the liberty in answering questions posted
obviously to SilverFast staff, as can easily be seen from the member
list > Total posts > decending
( http://www.silverfast.com/forum/memberlist.php ).

To contact support concerning a SilverFast problem, please use the
trouble report form: http://www.silverfast.com/problemreport/en.html

Thank you in anticipation for your kind understanding.

Best regards
Sonny Noack
- Manager LaserSoft Imaging Support -
 
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