O
olga
The computer shutdown unexpectedely and I couldn't turn it
on. It continued shutting down again and again, before the
windows session started. I reformat the computer thinking
this happened because of a virus and installed the Norton
ANtivirus. The antivirus didn't finished the scan because
the computer shutdown unexpectedly several times. I sent
the report error to microsoft, they suggested to fix it
downloading different tools. I did it and it looked fine,
but when I turned off the computer it stayed shutting down
forever. I reset, and today I turn it on, the antivirus
started the startup scan and it shutdown again. I sent the
report error to micosoft and they said that I need to
install the service pack. What shoul I do?? do I continue
downloading packs each time I had a problem?? What could
be the cause of these problems?
PLease give some orientation on how to fi this problem.
Thanks.
on. It continued shutting down again and again, before the
windows session started. I reformat the computer thinking
this happened because of a virus and installed the Norton
ANtivirus. The antivirus didn't finished the scan because
the computer shutdown unexpectedly several times. I sent
the report error to microsoft, they suggested to fix it
downloading different tools. I did it and it looked fine,
but when I turned off the computer it stayed shutting down
forever. I reset, and today I turn it on, the antivirus
started the startup scan and it shutdown again. I sent the
report error to micosoft and they said that I need to
install the service pack. What shoul I do?? do I continue
downloading packs each time I had a problem?? What could
be the cause of these problems?
PLease give some orientation on how to fi this problem.
Thanks.