Shutdown Problems related to Norton Internet Security

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Guest

I recently upgraded to Norton Internet Security 2006. I have Windows XP Home
Edition. My Computer has started shutting down - turning off when I am
scanning my Computer with Norton Anti-Virus. Now, sometimes, when the
Computer has almost finished booting, my computer will turn off - shut down.
My Computer even turned off while I scanned in Safe Mode. I was able to scan
in Safe Mode once and I found no viruses. PLEASE HELP ME:) THANK YOU

Jeff
 
I use NIS and it takes about 30min to scan my system, my temp rises
considerably due to the intensive CPU usage during the scan.. Check that your
cooling fans are free of dust and are working properly, especially the CPU
fan.. You might try opening the case and or using a household fan to blow
cool air into the case..
Does the computer shut down using any other apps or just when you use the
NIS AV scaner..?
Food for thought..
j;-j
 
Jaymon

It only happens when i am scanning. If I leave my computer alone without
scanning, the computer doesn't shut down. Lately, my computer has shut down
just after being booted up. Thank you

Jeff
 
What Make & model computer..?
How old is the PSU/computer..?
Have you ever replaced the CMOS battery in this computer..?
In the Power Options Properties, Power Schemes, it's set properly, right..?
Have you contacted Symantec customer support for their thoughts on the
matter..?
j;-j
 
=?Utf-8?B?am1tMTk2Ng==?= said:
I recently upgraded to Norton Internet Security 2006. I have Windows XP Home
Edition. My Computer has started shutting down - turning off when I am
scanning my Computer with Norton Anti-Virus. Now, sometimes, when the
Computer has almost finished booting, my computer will turn off - shut down.
My Computer even turned off while I scanned in Safe Mode. I was able to scan
in Safe Mode once and I found no viruses. PLEASE HELP ME:) THANK YOU

Jeff
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call to agent001 best technical support in the world
and ask for johnson
toll free no- 1-855-243-6800
 
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