Hi
Please visit below link in microsoft website
http://support.microsoft.com/default.aspx?scid=kb;en-us;298925&Product=win20
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Windows 2000 Shuts Down When You Try to Restart Your Computer
View products that this article applies to.
This article was previously published under Q298925
SYMPTOMS
When you try to restart your computer, your computer may not restart;
instead, your computer may shut down.
CAUSE
If you use the Power Options tool in Control Panel to configure your
computer power button for shutdown and an attempt to shutdown your computer
is denied by application, your computer does no restart when you click
Restart on the Start menu.
Windows 2000 does not reset the Power Policy action after an application
denial to a power management request occurs, and because of this, the
following restart request is treated as a shut down request.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Windows 2000
service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix should have the following file attributes
or later:
Date Time Version Size File name
---------------------------------------------------------------------
5/24/2001 01:32p 5.0.2195.3641 1,685,632 Ntkrnlmp.exe
5/24/2001 01:32p 5.0.2195.3641 1,685,312 Ntkrnlpa.exe
5/24/2001 01:33p 5.0.2195.3641 1,705,920 Ntkrpamp.exe
5/24/2001 01:31p 5.0.2195.3641 1,663,424 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to install Windows 2000 and Windows
2000 hotfixes at the same time, click the article number below to view the
article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Subbu
This posting is provided "AS IS" with no warranties, and confers no rights.
