shut down woes

  • Thread starter Thread starter jona
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J

jona

Hi all,

About three(?) years ago I installed a MSI - "K7T Turbo2"
MS-6330 ATX motherboard with a Duron1100 processor
and 128mb RAM for someone. At the time the machine
didn't shut off automatically upon a shut down and I figured
that was due to a windows98 'feature', or lack thereof.

Today I added some RAM, a larger hard drive and installed
windowsXPpro - and the machine still doesn't shut off. I still
get the final "it is now safe to turn the computer off" message,
even from XP.

Here's what I've done so far:
- played with the adv. power settings in BIOS (without really
knowing what I should be looking for)
- looked for some kind of jumper on the board, although it does
not support AT power.
- swopped out PSU's
- snooped around in the winXP APM settings for something.
- flipped through the manual for some kind of indication of
whether this feature is indeed not supported.
- and finally, I just flashed BIOS with the latest version (3.6)

Surely I'm missing something, or is it possible that the board
does NOT switch the machine off as such ?

TIA
Jona.
 
jona said:
Hi all,

About three(?) years ago I installed a MSI - "K7T Turbo2"
MS-6330 ATX motherboard with a Duron1100 processor
and 128mb RAM for someone. At the time the machine
didn't shut off automatically upon a shut down and I figured
that was due to a windows98 'feature', or lack thereof.

Today I added some RAM, a larger hard drive and installed
windowsXPpro - and the machine still doesn't shut off. I still
get the final "it is now safe to turn the computer off" message,
even from XP.

Here's what I've done so far:
- played with the adv. power settings in BIOS (without really
knowing what I should be looking for)
- looked for some kind of jumper on the board, although it does
not support AT power.
- swopped out PSU's
- snooped around in the winXP APM settings for something.
- flipped through the manual for some kind of indication of
whether this feature is indeed not supported.
- and finally, I just flashed BIOS with the latest version (3.6)

Surely I'm missing something, or is it possible that the board
does NOT switch the machine off as such ?

TIA
Jona.
Click to expand...

have you Googled,

http://support.microsoft.com/?kbid=810903
 
jona said:
Hi all,

About three(?) years ago I installed a MSI - "K7T Turbo2"
MS-6330 ATX motherboard with a Duron1100 processor
and 128mb RAM for someone. At the time the machine
didn't shut off automatically upon a shut down and I figured
that was due to a windows98 'feature', or lack thereof.

Today I added some RAM, a larger hard drive and installed
windowsXPpro - and the machine still doesn't shut off. I still
get the final "it is now safe to turn the computer off" message,
even from XP.

Here's what I've done so far:
- played with the adv. power settings in BIOS (without really
knowing what I should be looking for)
- looked for some kind of jumper on the board, although it does
not support AT power.
- swopped out PSU's
- snooped around in the winXP APM settings for something.
- flipped through the manual for some kind of indication of
whether this feature is indeed not supported.
- and finally, I just flashed BIOS with the latest version (3.6)

Surely I'm missing something, or is it possible that the board
does NOT switch the machine off as such ?

TIA
Jona.
Click to expand...
There is a shut down supplement available for Win98. Although Microsoft
claims it is available via automatic updates, I have found I still have
to manually install it on some occasions. Can't find it on Microsofts
site anymore, you may have better luck. If not google it, there are
bound ot be multiple places to find it.


Wheaty

--


Wheaty

Poster Boy for Chaos Theory
 
Wheat said:
There is a shut down supplement available for Win98. Although Microsoft
claims it is available via automatic updates, I have found I still have
to manually install it on some occasions. Can't find it on Microsofts
site anymore, you may have better luck. If not google it, there are
bound ot be multiple places to find it.


Wheaty
Click to expand...
oops..ignore that. Brain wasn't quite functioning. For some reason I
forgot the fact that you mentioned you installed XP.

--


Wheaty

Poster Boy for Chaos Theory
 
jona said:
Hi all,

About three(?) years ago I installed a MSI - "K7T Turbo2"
MS-6330 ATX motherboard with a Duron1100 processor
and 128mb RAM for someone. At the time the machine
didn't shut off automatically upon a shut down and I figured
that was due to a windows98 'feature', or lack thereof.

Today I added some RAM, a larger hard drive and installed
windowsXPpro - and the machine still doesn't shut off. I still
get the final "it is now safe to turn the computer off" message,
even from XP.

Here's what I've done so far:
- played with the adv. power settings in BIOS (without really
knowing what I should be looking for)
- looked for some kind of jumper on the board, although it does
not support AT power.
- swopped out PSU's
- snooped around in the winXP APM settings for something.
- flipped through the manual for some kind of indication of
whether this feature is indeed not supported.
- and finally, I just flashed BIOS with the latest version (3.6)

Surely I'm missing something, or is it possible that the board
does NOT switch the machine off as such ?

TIA
Jona.
Click to expand...


Try loading the 'default bios settings'. That may correct the power
management issue. Also, did this problem occur by itself or had you/someone
been messing around in the bios?
 
Wheat said:
oops..ignore that. Brain wasn't quite functioning. For some reason I
forgot the fact that you mentioned you installed XP.
Click to expand...

It's all that gluten in your diet. Go find a cow and cut yourself some
filet. Beef improves memory.

Q
 
jona said:
Hi all,

About three(?) years ago I installed a MSI - "K7T Turbo2"
MS-6330 ATX motherboard with a Duron1100 processor
and 128mb RAM for someone. At the time the machine
didn't shut off automatically upon a shut down and I figured
that was due to a windows98 'feature', or lack thereof.

Today I added some RAM, a larger hard drive and installed
windowsXPpro - and the machine still doesn't shut off. I still
get the final "it is now safe to turn the computer off" message,
even from XP.

Here's what I've done so far:
- played with the adv. power settings in BIOS (without really
knowing what I should be looking for)
- looked for some kind of jumper on the board, although it does
not support AT power.
- swopped out PSU's
- snooped around in the winXP APM settings for something.
- flipped through the manual for some kind of indication of
whether this feature is indeed not supported.
- and finally, I just flashed BIOS with the latest version (3.6)

Surely I'm missing something, or is it possible that the board
does NOT switch the machine off as such ?

TIA
Jona.
Click to expand...
Hi Jona, go to www.google.co.uk, and type in `shutdown+problem+XP`. You`ll
find plenty to go at there.
best wishes..OJ
 
old jon said:
Hi Jona, go to www.google.co.uk, and type in `shutdown+problem+XP`. You`ll
find plenty to go at there.
best wishes..OJ
Click to expand...

Thanks, but .... since I had the problem with both 98 and XP
I figured the problem must be hardware related. In any case,
the wide diversity of problems and results on such a search
would keep me googling for hours. A fustrating task in a 3rd
world country where online costs are high and the lines are
sloowwwww.

FWIW, google.co.uk is my browser's start page, so the concept
is not a new one. My other option was to search the 1st hand
knowledge of others on usenet. There's lots of that here and I like
this ng.

Cheers
Jona
 
Alceryes said:
Try loading the 'default bios settings'. That may correct the power
management issue. Also, did this problem occur by itself or had
you/someone been messing around in the bios?
Click to expand...

I'm the only one who would have messed around in bios, but I've
done that thousands of times in many setups. For some reason this
one has me stumped.
 
Wheat Muncher said:
oops..ignore that. Brain wasn't quite functioning. For some reason I
forgot the fact that you mentioned you installed XP.
Click to expand...

Thanks for your input anyway.
 
Ted said:
have you Googled,

http://support.microsoft.com/?kbid=810903
Click to expand...

Nope, I hadn't. Like I mentioned elsewhere in this thread, the
shut down problem is extremely diverse and I'm almost sure
it's not a windows thing. I was sort of hoping someone could
tell me that that specific board had a power management problem
..... or something of the sort.

Anyway, from your suggested URL I picked up on some advice
I hadn't tried, namely disabling the m/soft ACPI driver and installing
the generic NT Apm/Legacy support driver (the last suggestion on
that page). I then realised I couldn't disable the installed "VIA power
management controller". That option was greyed out, yet when I
disabled APM, etc in BIOS and uninstalled the driver in windows it
would just re-apply itself. IOW, I can't get rid of the function, nor
can I disable it. Somehow, anything and everything I do in BIOS has
no effect on windows and it's behaviour. It then also struck me that
I was dealing with a VIA chipset, so I'll try and locate an updated
4in1 driver on the internet tonight. This might be a software/drive issue
afterall.

Friggin' VIA crap ....
 
I'm almost sure
it's not a windows thing.

Friggin' VIA crap ....
Click to expand...

Sorry but it's definitely a windows thing else a failure on
your specific board, not even that make/model in general
(but maybe certain revisions- I have no evidence that it
could be related to ANY revisions but on the other hand I
can't claim to have had & tried all revisions of that
board). Even though I don't have a solution I am sure of
that. It might be that the bios is quirky or buggy, but
still it is a windows flaw.

Does Device Manager show ACPI entries?
Was WinXP a clean install or an upgrade over Win98? If an
upgrade you should definitely install it clean.

FWIW, I've sold a couple boxes with that board model and I'm
pretty sure one went to a friend of mine, that he's still
using it. Not sure how computer savvy he is with this kind
of issue but I do think it shuts down fine running XP, in
fact I'm sure he'd have told me if it didn't. If there are
any basic setting you might find useful I can ask him about
them, but I'm fairly sure he doesn't mess with bios settings
so those should all be defaults on his. I archived all docs
for the board when I sold the last one so based on that
timestamp and the files, it should've been running bios v3.5
or 3.6 and worked then, though now he might've updated the
bios, I don't know.

Note that if you installed XP and then later updated the
bios, settings for power management may not take effect in
XP, rather XP may still need installed clean. If you do
that, be sure to clear CMOS prior to reinstalling it.
 
kony said:
Sorry but it's definitely a windows thing else a failure on
your specific board, not even that make/model in general
(but maybe certain revisions- I have no evidence that it
could be related to ANY revisions but on the other hand I
can't claim to have had & tried all revisions of that
board). Even though I don't have a solution I am sure of
that. It might be that the bios is quirky or buggy, but
still it is a windows flaw.
Click to expand...

Of course this is what I didn't want to hear, but having no other
options I went through the motions of troubleshooting and
tweaking windows. I tried various configurations, removing
the current 4in1 (438) drivers, installing the latest 4in1 (455)
drivers, with and without the force installed NT Apm/Legacy Support
device drivers, etc, etc.
Does Device Manager show ACPI entries?
Click to expand...

NOpe, not before and not now. The only reference to
power-anything is the afore mentioned "VIA Power Management
Controller" - which I'm not sure is supposed to mean. I mean,
it does nothing, it's not uninstallable nor is it disable-able. It doesn't
have specific driver files and states: "No driver files are required
or have been loaded for this device"
Was WinXP a clean install or an upgrade over Win98? If an
upgrade you should definitely install it clean.
Click to expand...

Clean install on a spanking new HDD.
FWIW, I've sold a couple boxes with that board model and I'm
pretty sure one went to a friend of mine, that he's still
using it. Not sure how computer savvy he is with this kind
of issue but I do think it shuts down fine running XP, in
fact I'm sure he'd have told me if it didn't. If there are
any basic setting you might find useful I can ask him about
them, but I'm fairly sure he doesn't mess with bios settings
so those should all be defaults on his. I archived all docs
for the board when I sold the last one so based on that
timestamp and the files, it should've been running bios v3.5
or 3.6 and worked then, though now he might've updated the
bios, I don't know.
Click to expand...

These are the CMOS settings after the upgrade and jump-reset.:
<C&P>
IPCA function -> enabled
PWR management -> user defined, HDD, Doze & Susp. all disabled
ACPI sleep type -> S1(POS)
PM controled by APM -> yes
Vid. off option -> susp: off
Vid. off method -> V/H sync+Blank
Modem use IRQ -> 3
Soft off by PWRBTN -> Instant off
State after power fail -> Auto
LED in suspend -> Blink
Wake up events:
VGA -> off
LPT + COM I/O access -> LPT/COM
HDD + FDD I/O access -> on
PCI Master -> off
Pwr on by PCI card -> Disabled
Wakeup on LAN/ring -> Disabled
PTC Alarm Resume -> Disabled
IRQ's wakeup event -> on
IRQ's active monitor -> 3-15 (various on's and off's).
</C&P>

Of possible interest is the fact that while I was troubleshooting,
no matter what I do, the "Instant off" pwrbtn only applies if and
when I disable both the IPCA function and PM by APM to disabled
or off. In other words, even though BIOS is set to 'instant off',
the power off is with a 4 second delay.
Note that if you installed XP and then later updated the
bios, settings for power management may not take effect in
XP, rather XP may still need installed clean. If you do
that, be sure to clear CMOS prior to reinstalling it.
Click to expand...

.....not beleiving you, but finally I did this too. I hooked up a
spare HDD (the owner had already personalised her OS) and
reinstalled XP(SP2) fresh (after jumper-clearing the updated
CMOS again, thereafter setting only the date, tine and boot
sequence).

LO and bloody BEHOLD !!! In device manager appeared a
not-seen-before device named "ACPI fixed button" and the
system shuts down as it should. The HAL of the computer
also turned out to be an 'ACPI uniprocessor' instead of a MPS
type. Further attempts to change that (in the original install) and
subsequent googling confirmed that I must indeed reinstall
the problem OS. That is running as I type this.

I'm afraid I must retract my VIA chipset comment in an earlier
post. This time.

Thanks for your input
Cheers
Jona.
 
....not beleiving you, but finally I did this too. I hooked up a
spare HDD (the owner had already personalised her OS) and
reinstalled XP(SP2) fresh (after jumper-clearing the updated
CMOS again, thereafter setting only the date, tine and boot
sequence).

LO and bloody BEHOLD !!! In device manager appeared a
not-seen-before device named "ACPI fixed button" and the
system shuts down as it should. The HAL of the computer
also turned out to be an 'ACPI uniprocessor' instead of a MPS
type. Further attempts to change that (in the original install) and
subsequent googling confirmed that I must indeed reinstall
the problem OS. That is running as I type this.

I'm afraid I must retract my VIA chipset comment in an earlier
post. This time.
Click to expand...

Good to hear you got it working.

IMO, it's often a good idea to update a board to the latest
bios before installing XP even if you don't expect any
problems- especially with older board or those running
relatively early bios versions.
 
kony said:
Good to hear you got it working.

IMO, it's often a good idea to update a board to the latest
bios before installing XP even if you don't expect any
problems
Click to expand...

Yep, IMO too .... as of late.
The way windows (XP only?) is 'structured' with ACPI and
PM being a type of role or 'basis' is also new to me. I mean,
most (?) other BIOS changes are picked up and dealt with
accordingly by an existing OS.

Thanks again.
 
Yep, IMO too .... as of late.
The way windows (XP only?) is 'structured' with ACPI and
PM being a type of role or 'basis' is also new to me. I mean,
most (?) other BIOS changes are picked up and dealt with
accordingly by an existing OS.
Click to expand...

Many changes are reflected in the OS. ACPI/APM isn't though
for XP or 2K. Win9x has better plug-n-play and thus can
dynamically change back and forth between the two PM modes
without reinstall.
 
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