Shut Down (I really need it to work)

  • Thread starter Thread starter Rose
  • Start date Start date
R

Rose

After I format my harddrive from Os Win 98 to Win XP,
every time when I shut down my computer, the OS would
shut
down the computer but the power light would still be on,
on the screen, it would say "It is now safe to turn off
your computer". However, someone told me to do the steps
below and it worked :

"SYMPTOMS:
When you try to shut down your Windows XP-based computer,
the computer may stop responding (hang), and you may
receive the following message: It is now safe to turn off
your computer
CAUSE:
This behavior occurs on computers that support the
Advanced Power Management (APM) feature. If you use a
computers that does not load an Advanced Configuration
Power Interface-compliant (ACPI- compliant) hardware
abstraction layer (HAL), you receive this message when
the shutdown procedure is complete. When you use an ACPI-
compliant basic input/output system (BIOS) with the ACPI
HAL, the operating system can turn off the power supply.
RESOLUTION:
To resolve this behavior:
1.. Click Start, and then click Control Panel.
2.. In Control Panel, click Performance and Maintenance,
and then click Power Options.
3.. Click the APM tab.
4.. Check to select the Enable Advanced Power
Management Support check box, and then click OK.
MORE INFORMATION:
Because the standard computer HAL is loaded on
computers that only support APM, the computer does not
turn off.
Right click a blank area of the Desktop/click
Properties/click the
Screen Saver tab/click the Power button/click the
advanced tab/under Power buttons;"When I press the power
button on my computer:"/click the V to expand/click:
Shut down/click Apply/click OK."



But now I am having another problem.
After I did all the steps above, my computer will do an
automatical shut down without saying "IT is now safe to
turn off your computer", but it restarts in about 5
seconds after I shut it down.
Why is it doing this and how do I fix this??
I have tried all the solution in the following links..
but nothing works for me....


http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q311806
Windows XP Restarts When You Try to Shut Down Your
Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q320299
Windows XP Restarts Unexpectedly or Restarts When You
Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q308029
Resources to Help Troubleshoot Shutdown Problems in
Windows XP

Go here: http://www.kellys-korner-xp.com/xp_tweaks.htm
Read the instructions first. Then scroll down to # 76 and
click: Power Off. This will start a download of a VBS
file.

Have a look here: http://aumha.org/win5/a/shtdwnxp.htm
Check over everything, lots of info. [Disabling
the "restart on system failure" feature may permit the
exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under "Startup
& Recovery," click Settings. Under "System Failure,"
uncheck the box in front of "Automatically restart."]
Than you can go to your Event Viewer and look to see what
might be causing the problem. Using Event Viewer Event
Viewer maintains logs about program, security, and system
events on your computer. You can use Event Viewer to view
and manage the event logs, gather information about
hardware and software problems, and monitor Windows
security events. a.. To open Event Viewer, click Start,
point to Settings, and then click Control Panel. Double-
click Administrative Tools, and then double-click Event
Viewer. b.. For information about using Event Viewer, in
Event Viewer, on the Action menu, click Help. Or look
here: http://www.kellys-korner-xp.com/xp_abc.htm Click
the S , then scroll down about half way to Shutdown. Lots
of info.
 
Hi Rose,

It could be its crashing during the shutdown process, and because you have
autorestart which is the default setting, you don't see the blue crash
screen it just reboots.
To prevent this

control panel/system/advanced/startup and recovery settings.

Uncheck automatically restart.

When you get a blue screen, post the details, you may find near the bottom
of the blue screen the name of a driver it thinks is causing the problem

I had a problem like this a couple of years ago.with a modem card, I fixed
that one by putting it in a different pci slot.

You could also look in the system event log for previos errors.

start/run
eventvwr.msc

Click system

Look down the list for errors labelled "system error" or "Save Dump", double
click on 1 or 2.

Copy the codes using the copy button and paste into a reply.

Best Wishes

Paul
Rose said:
After I format my harddrive from Os Win 98 to Win XP,
every time when I shut down my computer, the OS would
shut
down the computer but the power light would still be on,
on the screen, it would say "It is now safe to turn off
your computer". However, someone told me to do the steps
below and it worked :

"SYMPTOMS:
When you try to shut down your Windows XP-based computer,
the computer may stop responding (hang), and you may
receive the following message: It is now safe to turn off
your computer
CAUSE:
This behavior occurs on computers that support the
Advanced Power Management (APM) feature. If you use a
computers that does not load an Advanced Configuration
Power Interface-compliant (ACPI- compliant) hardware
abstraction layer (HAL), you receive this message when
the shutdown procedure is complete. When you use an ACPI-
compliant basic input/output system (BIOS) with the ACPI
HAL, the operating system can turn off the power supply.
RESOLUTION:
To resolve this behavior:
1.. Click Start, and then click Control Panel.
2.. In Control Panel, click Performance and Maintenance,
and then click Power Options.
3.. Click the APM tab.
4.. Check to select the Enable Advanced Power
Management Support check box, and then click OK.
MORE INFORMATION:
Because the standard computer HAL is loaded on
computers that only support APM, the computer does not
turn off.
Right click a blank area of the Desktop/click
Properties/click the
Screen Saver tab/click the Power button/click the
advanced tab/under Power buttons;"When I press the power
button on my computer:"/click the V to expand/click:
Shut down/click Apply/click OK."



But now I am having another problem.
After I did all the steps above, my computer will do an
automatical shut down without saying "IT is now safe to
turn off your computer", but it restarts in about 5
seconds after I shut it down.
Why is it doing this and how do I fix this??
I have tried all the solution in the following links..
but nothing works for me....


http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q311806
Windows XP Restarts When You Try to Shut Down Your
Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q320299
Windows XP Restarts Unexpectedly or Restarts When You
Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q308029
Resources to Help Troubleshoot Shutdown Problems in
Windows XP

Go here: http://www.kellys-korner-xp.com/xp_tweaks.htm
Read the instructions first. Then scroll down to # 76 and
click: Power Off. This will start a download of a VBS
file.

Have a look here: http://aumha.org/win5/a/shtdwnxp.htm
Check over everything, lots of info. [Disabling
the "restart on system failure" feature may permit the
exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under "Startup
& Recovery," click Settings. Under "System Failure,"
uncheck the box in front of "Automatically restart."]
Than you can go to your Event Viewer and look to see what
might be causing the problem. Using Event Viewer Event
Viewer maintains logs about program, security, and system
events on your computer. You can use Event Viewer to view
and manage the event logs, gather information about
hardware and software problems, and monitor Windows
security events. a.. To open Event Viewer, click Start,
point to Settings, and then click Control Panel. Double-
click Administrative Tools, and then double-click Event
Viewer. b.. For information about using Event Viewer, in
Event Viewer, on the Action menu, click Help. Or look
here: http://www.kellys-korner-xp.com/xp_abc.htm Click
the S , then scroll down about half way to Shutdown. Lots
of info.
Click to expand...
 
I already did that, unchecked automatically restart, but
it's still doing it.
I am using ADSL. has to do with modem?
Anything else I could try?
-----Original Message-----
Hi Rose,

It could be its crashing during the shutdown process, and because you have
autorestart which is the default setting, you don't see the blue crash
screen it just reboots.
To prevent this

control panel/system/advanced/startup and recovery settings.

Uncheck automatically restart.

When you get a blue screen, post the details, you may find near the bottom
of the blue screen the name of a driver it thinks is causing the problem

I had a problem like this a couple of years ago.with a modem card, I fixed
that one by putting it in a different pci slot.

You could also look in the system event log for previos errors.

start/run
eventvwr.msc

Click system

Look down the list for errors labelled "system error" or "Save Dump", double
click on 1 or 2.

Copy the codes using the copy button and paste into a reply.

Best Wishes

Paul
Rose said:
After I format my harddrive from Os Win 98 to Win XP,
every time when I shut down my computer, the OS would
shut
down the computer but the power light would still be on,
on the screen, it would say "It is now safe to turn off
your computer". However, someone told me to do the steps
below and it worked :

"SYMPTOMS:
When you try to shut down your Windows XP-based computer,
the computer may stop responding (hang), and you may
receive the following message: It is now safe to turn off
your computer
CAUSE:
This behavior occurs on computers that support the
Advanced Power Management (APM) feature. If you use a
computers that does not load an Advanced Configuration
Power Interface-compliant (ACPI- compliant) hardware
abstraction layer (HAL), you receive this message when
the shutdown procedure is complete. When you use an ACPI-
compliant basic input/output system (BIOS) with the ACPI
HAL, the operating system can turn off the power supply.
RESOLUTION:
To resolve this behavior:
1.. Click Start, and then click Control Panel.
2.. In Control Panel, click Performance and Maintenance,
and then click Power Options.
3.. Click the APM tab.
4.. Check to select the Enable Advanced Power
Management Support check box, and then click OK.
MORE INFORMATION:
Because the standard computer HAL is loaded on
computers that only support APM, the computer does not
turn off.
Right click a blank area of the Desktop/click
Properties/click the
Screen Saver tab/click the Power button/click the
advanced tab/under Power buttons;"When I press the power
button on my computer:"/click the V to expand/click:
Shut down/click Apply/click OK."



But now I am having another problem.
After I did all the steps above, my computer will do an
automatical shut down without saying "IT is now safe to
turn off your computer", but it restarts in about 5
seconds after I shut it down.
Why is it doing this and how do I fix this??
I have tried all the solution in the following links..
but nothing works for me....


http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q311806
Windows XP Restarts When You Try to Shut Down Your
Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q320299
Windows XP Restarts Unexpectedly or Restarts When You
Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q308029
Resources to Help Troubleshoot Shutdown Problems in
Windows XP

Go here: http://www.kellys-korner-xp.com/xp_tweaks.htm
Read the instructions first. Then scroll down to # 76 and
click: Power Off. This will start a download of a VBS
file.

Have a look here: http://aumha.org/win5/a/shtdwnxp.htm
Check over everything, lots of info. [Disabling
the "restart on system failure" feature may permit the
exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under "Startup
& Recovery," click Settings. Under "System Failure,"
uncheck the box in front of "Automatically restart."]
Than you can go to your Event Viewer and look to see what
might be causing the problem. Using Event Viewer Event
Viewer maintains logs about program, security, and system
events on your computer. You can use Event Viewer to view
and manage the event logs, gather information about
hardware and software problems, and monitor Windows
security events. a.. To open Event Viewer, click Start,
point to Settings, and then click Control Panel. Double-
click Administrative Tools, and then double-click Event
Viewer. b.. For information about using Event Viewer, in
Event Viewer, on the Action menu, click Help. Or look
here: http://www.kellys-korner-xp.com/xp_abc.htm Click
the S , then scroll down about half way to Shutdown. Lots
of info.
Click to expand...


.
Click to expand...
 
Hi Rose

Did you check in the event logs for bugcheck codes like I said,
or are you saying that even though you've disabled autoreststart, you still
are not getting a blue screen with the bugcheck codes ?

Paul


Rose said:
I already did that, unchecked automatically restart, but
it's still doing it.
I am using ADSL. has to do with modem?
Anything else I could try?
-----Original Message-----
Hi Rose,

It could be its crashing during the shutdown process, and because you have
autorestart which is the default setting, you don't see the blue crash
screen it just reboots.
To prevent this

control panel/system/advanced/startup and recovery settings.

Uncheck automatically restart.

When you get a blue screen, post the details, you may find near the bottom
of the blue screen the name of a driver it thinks is causing the problem

I had a problem like this a couple of years ago.with a modem card, I fixed
that one by putting it in a different pci slot.

You could also look in the system event log for previos errors.

start/run
eventvwr.msc

Click system

Look down the list for errors labelled "system error" or "Save Dump", double
click on 1 or 2.

Copy the codes using the copy button and paste into a reply.

Best Wishes

Paul
Rose said:
After I format my harddrive from Os Win 98 to Win XP,
every time when I shut down my computer, the OS would
shut
down the computer but the power light would still be on,
on the screen, it would say "It is now safe to turn off
your computer". However, someone told me to do the steps
below and it worked :

"SYMPTOMS:
When you try to shut down your Windows XP-based computer,
the computer may stop responding (hang), and you may
receive the following message: It is now safe to turn off
your computer
CAUSE:
This behavior occurs on computers that support the
Advanced Power Management (APM) feature. If you use a
computers that does not load an Advanced Configuration
Power Interface-compliant (ACPI- compliant) hardware
abstraction layer (HAL), you receive this message when
the shutdown procedure is complete. When you use an ACPI-
compliant basic input/output system (BIOS) with the ACPI
HAL, the operating system can turn off the power supply.
RESOLUTION:
To resolve this behavior:
1.. Click Start, and then click Control Panel.
2.. In Control Panel, click Performance and Maintenance,
and then click Power Options.
3.. Click the APM tab.
4.. Check to select the Enable Advanced Power
Management Support check box, and then click OK.
MORE INFORMATION:
Because the standard computer HAL is loaded on
computers that only support APM, the computer does not
turn off.
Right click a blank area of the Desktop/click
Properties/click the
Screen Saver tab/click the Power button/click the
advanced tab/under Power buttons;"When I press the power
button on my computer:"/click the V to expand/click:
Shut down/click Apply/click OK."



But now I am having another problem.
After I did all the steps above, my computer will do an
automatical shut down without saying "IT is now safe to
turn off your computer", but it restarts in about 5
seconds after I shut it down.
Why is it doing this and how do I fix this??
I have tried all the solution in the following links..
but nothing works for me....


http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q311806
Windows XP Restarts When You Try to Shut Down Your
Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q320299
Windows XP Restarts Unexpectedly or Restarts When You
Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q308029
Resources to Help Troubleshoot Shutdown Problems in
Windows XP

Go here: http://www.kellys-korner-xp.com/xp_tweaks.htm
Read the instructions first. Then scroll down to # 76 and
click: Power Off. This will start a download of a VBS
file.

Have a look here: http://aumha.org/win5/a/shtdwnxp.htm
Check over everything, lots of info. [Disabling
the "restart on system failure" feature may permit the
exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under "Startup
& Recovery," click Settings. Under "System Failure,"
uncheck the box in front of "Automatically restart."]
Than you can go to your Event Viewer and look to see what
might be causing the problem. Using Event Viewer Event
Viewer maintains logs about program, security, and system
events on your computer. You can use Event Viewer to view
and manage the event logs, gather information about
hardware and software problems, and monitor Windows
security events. a.. To open Event Viewer, click Start,
point to Settings, and then click Control Panel. Double-
click Administrative Tools, and then double-click Event
Viewer. b.. For information about using Event Viewer, in
Event Viewer, on the Action menu, click Help. Or look
here: http://www.kellys-korner-xp.com/xp_abc.htm Click
the S , then scroll down about half way to Shutdown. Lots
of info.
Click to expand...


.
Click to expand...
Click to expand...
 
Actuall I don;t think you quite understand the "automatically restart
setting"
This setting automatically restarts the system IF it crashes.
It doesn't affect it in normal operation. The whole point of disabling this
option, is so that any errors displayed when the system crashes, remain on
the screen so you can write them down and post them, so we can diagnose the
fault. You need to post all the numbers and the name of the driver.

Like I said, some of this information gets written to the system log, I've
already given you instructions on how to find it.
Without this info, its impossible to get a handle on whats happening.

Paul


Rose said:
I already did that, unchecked automatically restart, but
it's still doing it.
I am using ADSL. has to do with modem?
Anything else I could try?
-----Original Message-----
Hi Rose,

It could be its crashing during the shutdown process, and because you have
autorestart which is the default setting, you don't see the blue crash
screen it just reboots.
To prevent this

control panel/system/advanced/startup and recovery settings.

Uncheck automatically restart.

When you get a blue screen, post the details, you may find near the bottom
of the blue screen the name of a driver it thinks is causing the problem

I had a problem like this a couple of years ago.with a modem card, I fixed
that one by putting it in a different pci slot.

You could also look in the system event log for previos errors.

start/run
eventvwr.msc

Click system

Look down the list for errors labelled "system error" or "Save Dump", double
click on 1 or 2.

Copy the codes using the copy button and paste into a reply.

Best Wishes

Paul
Rose said:
After I format my harddrive from Os Win 98 to Win XP,
every time when I shut down my computer, the OS would
shut
down the computer but the power light would still be on,
on the screen, it would say "It is now safe to turn off
your computer". However, someone told me to do the steps
below and it worked :

"SYMPTOMS:
When you try to shut down your Windows XP-based computer,
the computer may stop responding (hang), and you may
receive the following message: It is now safe to turn off
your computer
CAUSE:
This behavior occurs on computers that support the
Advanced Power Management (APM) feature. If you use a
computers that does not load an Advanced Configuration
Power Interface-compliant (ACPI- compliant) hardware
abstraction layer (HAL), you receive this message when
the shutdown procedure is complete. When you use an ACPI-
compliant basic input/output system (BIOS) with the ACPI
HAL, the operating system can turn off the power supply.
RESOLUTION:
To resolve this behavior:
1.. Click Start, and then click Control Panel.
2.. In Control Panel, click Performance and Maintenance,
and then click Power Options.
3.. Click the APM tab.
4.. Check to select the Enable Advanced Power
Management Support check box, and then click OK.
MORE INFORMATION:
Because the standard computer HAL is loaded on
computers that only support APM, the computer does not
turn off.
Right click a blank area of the Desktop/click
Properties/click the
Screen Saver tab/click the Power button/click the
advanced tab/under Power buttons;"When I press the power
button on my computer:"/click the V to expand/click:
Shut down/click Apply/click OK."



But now I am having another problem.
After I did all the steps above, my computer will do an
automatical shut down without saying "IT is now safe to
turn off your computer", but it restarts in about 5
seconds after I shut it down.
Why is it doing this and how do I fix this??
I have tried all the solution in the following links..
but nothing works for me....


http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q311806
Windows XP Restarts When You Try to Shut Down Your
Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q320299
Windows XP Restarts Unexpectedly or Restarts When You
Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q308029
Resources to Help Troubleshoot Shutdown Problems in
Windows XP

Go here: http://www.kellys-korner-xp.com/xp_tweaks.htm
Read the instructions first. Then scroll down to # 76 and
click: Power Off. This will start a download of a VBS
file.

Have a look here: http://aumha.org/win5/a/shtdwnxp.htm
Check over everything, lots of info. [Disabling
the "restart on system failure" feature may permit the
exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under "Startup
& Recovery," click Settings. Under "System Failure,"
uncheck the box in front of "Automatically restart."]
Than you can go to your Event Viewer and look to see what
might be causing the problem. Using Event Viewer Event
Viewer maintains logs about program, security, and system
events on your computer. You can use Event Viewer to view
and manage the event logs, gather information about
hardware and software problems, and monitor Windows
security events. a.. To open Event Viewer, click Start,
point to Settings, and then click Control Panel. Double-
click Administrative Tools, and then double-click Event
Viewer. b.. For information about using Event Viewer, in
Event Viewer, on the Action menu, click Help. Or look
here: http://www.kellys-korner-xp.com/xp_abc.htm Click
the S , then scroll down about half way to Shutdown. Lots
of info.
Click to expand...


.
Click to expand...
Click to expand...
 
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