Shut Down does not work

  • Thread starter Thread starter JP
  • Start date Start date
J

JP

When I shut down or restart my computer I get the Shutting Down... screen
and that is where the system gets stuck, nothing futher happens. I have to
either use the reset button or shut down by using the power button.

Is there any way to correct this?

JP
 
Hi JP,

You need to isolate the hanging process. Do this by opening Task Manager
(right click the taskbar and select it), then selectively end active
processes prior to initiating a shutdown. When you are able to do so
correctly, you'll know that the problem resides in one of the processes that
was terminated. You can also use a tool like Process Explorer to accomplish
the same thing:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Hi Rick

Thanks for the information. This looks like a very long exercise, ending a
process at a time and shutting down! Perhaps I should try ending, say,
first 20 processes and shutting down and if it works ok then try and find
the culprit in those processes.

JP
 
I ended all the processes (relating to the user logged in) I was allowed to
and restarted the machine but this has made no difference, the machine still
hangs at Shutting Down screen.

Anything else I can try?
 
To be fair, Vistas has been working quite well for the last 6 months or so.
When did you have this problem and was there no way to put it right? I have
Windows 7 installed as a dual boot system on my machine and i am
reinstalling all programs etc (could not upgrade Vista Ultimate with Win 7
Home Premium) so hopefully will be able to ditch the Vista installation
soon - guess this is what Ballmer & Co are hoping for.
 
JP said:
When I shut down or restart my computer I get the Shutting Down...
screen and that is where the system gets stuck, nothing futher happens.
I have to either use the reset button or shut down by using the power
button.

Is there any way to correct this?

JP
Click to expand...

It might be your power supply. If you have another good one handy, swap
them and see if it shuts down properly.

M
 
I can't see how it can be the power supply, there is no problem shutting
down the Windows 7 installation on the same machine!
 
Hi,

Use the button to 'show processes from all users' or the utility I listed.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
JP said:
I can't see how it can be the power supply, there is no problem shutting
down the Windows 7 installation on the same machine!
Click to expand...

Scratch that idea then.

Alias
 
JP said:
When I shut down or restart my computer I get the Shutting Down...
screen and that is where the system gets stuck, nothing futher
happens. I have to either use the reset button or shut down by using
the power button.

Is there any way to correct this?

JP
Click to expand...
I recently tried the Zone Alarm Security suite (it was a free offer) on my
Vista computer and ended up uninstalling it because Vista refused to shut
down....just wondring if you have recently installed a Zone Alarm product
or similar?
 
No I don't have Zone Alarm

SueG said:
I recently tried the Zone Alarm Security suite (it was a free offer) on my
Vista computer and ended up uninstalling it because Vista refused to shut
down....just wondring if you have recently installed a Zone Alarm product
or similar?
Click to expand...
 
Thinking at a tangent for a moment (and please don't shout at me if I'm
wrong, this is just a stab in the dark):

Back on the old days of 95/98/Me etc, this could be caused by a corrupt .wav
file. Windows would stubbornly try to play its shutdown sound despite being
unable to, and appear to hang. The fix was to pick a different shutdown
sound or set it to none.

Now, one would hope this isn't still an issue all these years later but you
never know. Try setting your shutdown sound to none and see what happens.
 
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