Should we reinstall

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Guest

We've only had our new computer for a month but in last two days it has gone
from booting up really quickly to taking forever and our Canon camera
software now won't work. Have tried uninstalling and reinstalling camera
software twice with no improvement and System Restore won't restore to any
date selected. In fact previous restore dates have now disappeared! Have
done Norton 2007 virus scan, it's clean. Am wondering if there's a registry
problem and if we need to reinstall, how do we go about it? Or is there a
better way? Thanks for any help!
 
tess said:
We've only had our new computer for a month but in last two days it has
gone
from booting up really quickly to taking forever and our Canon camera
software now won't work. Have tried uninstalling and reinstalling camera
software twice with no improvement and System Restore won't restore to any
date selected. In fact previous restore dates have now disappeared! Have
done Norton 2007 virus scan, it's clean. Am wondering if there's a
registry
problem and if we need to reinstall, how do we go about it? Or is there a
better way? Thanks for any help!
Click to expand...

Did you put your Norton software on and then it slowed down?
 
tess said:
We've only had our new computer for a month but in last two days it
has gone from booting up really quickly to taking forever and our
Canon camera software now won't work. Have tried uninstalling and
reinstalling camera software twice with no improvement and System
Restore won't restore to any date selected. In fact previous restore
dates have now disappeared! Have done Norton 2007 virus scan, it's
clean. Am wondering if there's a registry problem and if we need to
reinstall, how do we go about it? Or is there a better way? Thanks
for any help!
Click to expand...

The first suggestion I would make is to remove any Norton product(s). To
properly remove visit;

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005092709200113?Open&src=symsug_us
(follow the instructions for removal)

Once you have removed the Norton get yourself a good AV program.

Personally I like AVG FREE and Nod 32:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
http://www.eset.com/
 
As other posters suggested get rid of Norton first . then check for other possible causes if applicable after
 
tess said:
We've only had our new computer for a month but in last two days it has
gone
from booting up really quickly to taking forever and our Canon camera
software now won't work. Have tried uninstalling and reinstalling camera
software twice with no improvement and System Restore won't restore to any
date selected. In fact previous restore dates have now disappeared! Have
done Norton 2007 virus scan, it's clean. Am wondering if there's a
registry
problem and if we need to reinstall, how do we go about it? Or is there a
better way? Thanks for any help!
Click to expand...

Download Avast from www.avast.com, but don't install.
Download this utility:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
but don't run it yet.
Disconnect from the Internet.
Uninstall Norton.
Run the utility from Symantec.
Install Avast.
Connect to the Internet and update Avast.

If it's still slow, do a thorough check for malware, following all of the
steps at one of these Web pages.
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
Thanks to you and all others for suggestions. It's obvious that Norton AV is
not very popular which is a pity as we've bought a subscription! I also
think it is possible that part of the problem might be a few freeware
programs which were downloaded by my son and perhaps not completely
uninstalled from the computer as no uninstall program existed - all within
the troublesome two days. But I will certainly try yr suggestions first
before resorting to reinstalling XP.
 
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