Should I expect a response, or do the top techs here only tackle the easy ones?

  • Thread starter Thread starter ron
  • Start date Start date
R

ron

This is the message that I sent to this group
yesterday.......


Two problems with one user, Outlook . "Ron"
<[email protected]> Sep 13 2004 11:09AM

Two problems with one user, Outlook 97:

They are using Outlook 97 with Windows NT, Outlook is
being run from the network M drive....

First, after entering Outlook 97 this user has received
two emails where he cannot open the attachments.

Second, user has two recurring appointments, tries to open
them and get the error dialog box stating "Can't open this
item. The object can't be found.

We thought there might be a problem(conflict) with users
Palm software, so we deleted and reinstalled that
application. We also ran cleanfreebusy, but still get the
same error messages...

Would appreciate any assistance with resolving this.
..
 
This is a peer-to-peer newsgroup. Everyone posting does so voluntarily, as
they have time available. Lack of a response usually means:

-- No one knows the answer.

-- The answer is, "No you can't do that," and everyone is tired of giving
that answer.

-- The question is an FAQ, and everyone is tired of giving the answer.
(Unlikely, because most of the MVPs, at least, can answer an FAQ in just a
few seconds.)

-- No one understands your question. You can help by making sure you've
provided Outlook version and mail configuration details, exact text of any
error messages, and other detailed problem symptoms. You can always reply to
your own message to give more information or rephrase the questions.

-- Everyone is busy putting out fires or laying in the hammock.

While you're waiting, why not search the archives at
http://groups.google.com/groups?hl=en&lr=lang_en&safe=off&group=microsoft.public.outlook
to see if someone has already provided an answer to a similar question
earlier?


In your case, it's unclear (at least to me) whether you mean that the
Outlook software is installed on and running from a network drive or the
user's .pst file is stored on the network drive. Also, you didn't say what
happens when the user tries to open the attachments.

The KB article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;174450 suggests a
possible cause of the problem with recurring appointments.
 
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