nivrip
Yorkshire Cruncher
- Joined
- Mar 21, 2007
- Messages
- 11,195
- Reaction score
- 2,183
I have to write to give some praise to Microsoft. I know, it's almost unheard of, but this time I think it justified. 
I had ongoing problems downloading the MS updates over several weeks, eventually almost none being successful. I checked for nasties, tried all the usual MS diagnostics on the PC and in desperation emailed MS Help expecting either no reply or one that sent me round in circles but acheiving nothing.
Their response was very quick and helpful. They suggested a few remedies which I could try myself but these did not solve the problem. After replying that I had got nowhere they suggested that I give them some times that I would be available so that they could take over my PC remotely to solve matters.
I gave them some times and the following morning they rang me at 09.20 AM and we went through various routines and they had control of my PC. Incidently, I had the option, throughout, of stopping their control at any time, at the click of the mouse. The first chap tried several times without success, then passed me over to his supervisor who also failed on several more attempts. I was then passed to the Vista Team where a lady with a US accent eventually got things sorted. Some corrupt files had to be deleted.
In all I had to reboot about 15 times and the whole thing was not over till almost 2.30 PM, about 5 hours all told. They paid for the whole telephone conversation.
Although it tooka long time I was very impressed by their professional attitude and their logical approach to the problem.
I was even praised myself
. They said how "nice" I'd been and that after five hours some people might have thrown the telephone. I must admit I did come close after 4 hours 30 minutes. 
The system is now working well.
I had ongoing problems downloading the MS updates over several weeks, eventually almost none being successful. I checked for nasties, tried all the usual MS diagnostics on the PC and in desperation emailed MS Help expecting either no reply or one that sent me round in circles but acheiving nothing.
Their response was very quick and helpful. They suggested a few remedies which I could try myself but these did not solve the problem. After replying that I had got nowhere they suggested that I give them some times that I would be available so that they could take over my PC remotely to solve matters.
I gave them some times and the following morning they rang me at 09.20 AM and we went through various routines and they had control of my PC. Incidently, I had the option, throughout, of stopping their control at any time, at the click of the mouse. The first chap tried several times without success, then passed me over to his supervisor who also failed on several more attempts. I was then passed to the Vista Team where a lady with a US accent eventually got things sorted. Some corrupt files had to be deleted.
In all I had to reboot about 15 times and the whole thing was not over till almost 2.30 PM, about 5 hours all told. They paid for the whole telephone conversation.
Although it tooka long time I was very impressed by their professional attitude and their logical approach to the problem.I was even praised myself
. They said how "nice" I'd been and that after five hours some people might have thrown the telephone. I must admit I did come close after 4 hours 30 minutes. The system is now working well.
