Shared Fax server unavailable

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Guest

I have Vista Business on a new machine. I am able to Install the Shared Fax
from my netowrk search of printers. But, I am unable to access the SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or on my
Windows 2000 machines. The server is a Windows Small Business Edition 2000.
When the Windows Fax and Scan program appears, it says the Fax accounts are
unavailable. When I set the Fax Account to the Server, it Disconnects, and I
get an error that says "hardware error" now. All other machines on the
network run the SHaread Fax without problems. This is my only Vista machine.
 
Known issue on Vista. Apparently Microsoft has no solutions. Have you asked
in an SBS group to see if any end users have figured out a solution? Make
sure you post your path statements and configuration steps used when you do.
 
There are no answers except in purchasing a new Fax Server software package
from a Third Party source. This seems a bit excessive, since all my other
mahines in the office work fine without Vista, and can connect to the Fax
server. Where do I complain to Microsoft again?

Russ Valentine said:
Known issue on Vista. Apparently Microsoft has no solutions. Have you asked
in an SBS group to see if any end users have figured out a solution? Make
sure you post your path statements and configuration steps used when you do.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
I have Vista Business on a new machine. I am able to Install the Shared Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or on my
Windows 2000 machines. The server is a Windows Small Business Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax accounts
are
unavailable. When I set the Fax Account to the Server, it Disconnects, and
I
get an error that says "hardware error" now. All other machines on the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
 
Opening a support incident is the best way. Should be free within the first
90 days, and this is definitely a problem they should be acknowledging and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my other
mahines in the office work fine without Vista, and can connect to the Fax
server. Where do I complain to Microsoft again?

Russ Valentine said:
Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution? Make
sure you post your path statements and configuration steps used when you
do.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
I have Vista Business on a new machine. I am able to Install the Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or on
my
Windows 2000 machines. The server is a Windows Small Business Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax accounts
are
unavailable. When I set the Fax Account to the Server, it Disconnects,
and
I
get an error that says "hardware error" now. All other machines on the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
When I try to open a support incident by email, it says the PID is invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an email
request for help. The OEM is not on the list for help either. I'm frustrated
again. Any ideas?

Russ Valentine said:
Opening a support incident is the best way. Should be free within the first
90 days, and this is definitely a problem they should be acknowledging and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my other
mahines in the office work fine without Vista, and can connect to the Fax
server. Where do I complain to Microsoft again?

Russ Valentine said:
Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution? Make
sure you post your path statements and configuration steps used when you
do.
--
Russ Valentine
[MVP-Outlook]
I have Vista Business on a new machine. I am able to Install the Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or on
my
Windows 2000 machines. The server is a Windows Small Business Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax accounts
are
unavailable. When I set the Fax Account to the Server, it Disconnects,
and
I
get an error that says "hardware error" now. All other machines on the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
No. I'd try in one of the general Vista groups where they deal with support
questions.

--
Russ Valentine
[MVP-Outlook]
Marcus said:
When I try to open a support incident by email, it says the PID is
invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an
email
request for help. The OEM is not on the list for help either. I'm
frustrated
again. Any ideas?

Russ Valentine said:
Opening a support incident is the best way. Should be free within the
first
90 days, and this is definitely a problem they should be acknowledging
and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my
other
mahines in the office work fine without Vista, and can connect to the
Fax
server. Where do I complain to Microsoft again?

:

Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution?
Make
sure you post your path statements and configuration steps used when
you
do.
--
Russ Valentine
[MVP-Outlook]
I have Vista Business on a new machine. I am able to Install the
Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or
on
my
Windows 2000 machines. The server is a Windows Small Business
Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax
accounts
are
unavailable. When I set the Fax Account to the Server, it
Disconnects,
and
I
get an error that says "hardware error" now. All other machines on
the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
Also, if your OS was licensed by an OEM, they will be your only recourse as
far as I know.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
When I try to open a support incident by email, it says the PID is
invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an
email
request for help. The OEM is not on the list for help either. I'm
frustrated
again. Any ideas?

Russ Valentine said:
Opening a support incident is the best way. Should be free within the
first
90 days, and this is definitely a problem they should be acknowledging
and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my
other
mahines in the office work fine without Vista, and can connect to the
Fax
server. Where do I complain to Microsoft again?

:

Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution?
Make
sure you post your path statements and configuration steps used when
you
do.
--
Russ Valentine
[MVP-Outlook]
I have Vista Business on a new machine. I am able to Install the
Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or
on
my
Windows 2000 machines. The server is a Windows Small Business
Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax
accounts
are
unavailable. When I set the Fax Account to the Server, it
Disconnects,
and
I
get an error that says "hardware error" now. All other machines on
the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
PROBLEM: Unable to send / receive fax through SBS.
RESOLUTION: Changed 'Tone' instead of 'pulse' under dialling properties of
the modem

Si Fractus fortis

Russ Valentine said:
Also, if your OS was licensed by an OEM, they will be your only recourse as
far as I know.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
When I try to open a support incident by email, it says the PID is
invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an
email
request for help. The OEM is not on the list for help either. I'm
frustrated
again. Any ideas?

Russ Valentine said:
Opening a support incident is the best way. Should be free within the
first
90 days, and this is definitely a problem they should be acknowledging
and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my
other
mahines in the office work fine without Vista, and can connect to the
Fax
server. Where do I complain to Microsoft again?

:

Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution?
Make
sure you post your path statements and configuration steps used when
you
do.
--
Russ Valentine
[MVP-Outlook]
I have Vista Business on a new machine. I am able to Install the
Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or
on
my
Windows 2000 machines. The server is a Windows Small Business
Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax
accounts
are
unavailable. When I set the Fax Account to the Server, it
Disconnects,
and
I
get an error that says "hardware error" now. All other machines on
the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
PROBLEM: Unable to send / receive fax through SBS.
RESOLUTION: Changed 'Tone' instead of 'pulse' under dialling properties of
the modem

Si fractus fortis...

Russ Valentine said:
Also, if your OS was licensed by an OEM, they will be your only recourse as
far as I know.
--
Russ Valentine
[MVP-Outlook]
Marcus said:
When I try to open a support incident by email, it says the PID is
invalid. I
have not had Vista activated 90 days yet, but it won't let me enter an
email
request for help. The OEM is not on the list for help either. I'm
frustrated
again. Any ideas?

Russ Valentine said:
Opening a support incident is the best way. Should be free within the
first
90 days, and this is definitely a problem they should be acknowledging
and
fixing ASAP.
--
Russ Valentine
[MVP-Outlook]
There are no answers except in purchasing a new Fax Server software
package
from a Third Party source. This seems a bit excessive, since all my
other
mahines in the office work fine without Vista, and can connect to the
Fax
server. Where do I complain to Microsoft again?

:

Known issue on Vista. Apparently Microsoft has no solutions. Have you
asked
in an SBS group to see if any end users have figured out a solution?
Make
sure you post your path statements and configuration steps used when
you
do.
--
Russ Valentine
[MVP-Outlook]
I have Vista Business on a new machine. I am able to Install the
Shared
Fax
from my netowrk search of printers. But, I am unable to access the
SharedFax
accounts or use the Shared Fax Wizard present on my XP machines, or
on
my
Windows 2000 machines. The server is a Windows Small Business
Edition
2000.
When the Windows Fax and Scan program appears, it says the Fax
accounts
are
unavailable. When I set the Fax Account to the Server, it
Disconnects,
and
I
get an error that says "hardware error" now. All other machines on
the
network run the SHaread Fax without problems. This is my only Vista
machine.
Click to expand...
Click to expand...
Click to expand...
 
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