several problems logging on and safe mode

  • Thread starter Thread starter Sam Wenger
  • Start date Start date
S

Sam Wenger

Hi there,

I am trying to help someone fix their computer of XP Home which I don't
particularly have experience with the Home edition. I am pretty sure there
are multiple viruses which I need to clean up. I am able to log into safe
mode as any user without a password since none were assigned (even
administrator). However I need to be in regular mode for many reasons.
However this is the weirdest thing, when I boot up regular and it displays
all the users it won't let me go in as any user it tells me I need to type
the password, even though there was no password. I even tried Pressing CTRL
ALT DEL to type in Administrator which isn't in the list but won't work. I
did the following. I went in to safe mode and changed the password to "sam".
As a test I logged out and back in to Safe Mode and wouldn't go in unless I
typed "sam" and it went in fine. I then rebooted in regular mode and tried
going in with "sam" and it tells me I need to type in the password.

This is so weird. Can anyone think of a way for me to get into rwegular
mode.

Thanks
Sam
 
| "Sam Wenger" <[email protected]>
| wrote in message | Hi there, I am trying to help someone fix their computer of XP Home
| <SNIP> I am pretty sure there are multiple viruses <SNIP> when I
| boot up regular <SNIP> [and] CTRL ALT DEL to type in
| Administrator which isn't in the list but won't work. <SNIP>

In regards to the Administrator account in Microsoft Windows XP
Home Edition, by design after the installation has completed you can
only use the Administrator account in Safe mode.

For documentation see the following Microsoft Knowledge Base
article:

KB290109 - Error Message: Unable to Log You on Because of an
Account Restriction
http://support.microsoft.com/default.aspx?Product=winxp&scid=kb;en-us;290109

And in regards to "multiple viruses", you will find the experts in the
following newsgroup:

Security: Virus Discussions
microsoft.public.security.virus

The following page has links you can click to access the newsgroup
with your Web browser, or with a Network News Transfer Protocol
(NNTP)-based newsreader such as Outlook Express.

Microsoft Windows Server 2003
Security Technologies Newsgroups
http://www.microsoft.com/windowsserver2003/community/newsgroups/security/default.mspx
 
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