Kevin Powell said:
Sorry, I should preface by saying I am not the network admin. But he is
stumped, and I am the one dealing with it first thing in the morning. Please
be patient.
Not a problem, other than that to help you we will
have to understand you problem and may need to
ask you very precise questions or ask that you
provide very precise (or accurate) answers.
Ok, if I go on either DC and use the DNS tool under the administrative
tools, I see our mail server is assinged the correct IP. But, on one DC,
under the DHCP tool the mail server is listed with a different IP address.
Ok, so are you saying that in DHCP there is a lease
that gives the name of the email server?
Go to the email server and see if it is receiving
an address from DHCP, by typing:
ipconfig /all
If it receives a DHCP address (for any NIC) then
the DHCP server, the lease expiration, etc. will
be listed on that NIC.
If not, then the entry in DHCP is left over from the
past or somehow erronenous and likely irrelevant.
If I go into CMD and ping the server name, one DC pings the correct address,
the other user the incorrect address (the one it has listed in the DHCP
tool).
Ok, then that implies that the email server is somehow
not only assigned the address but also has registered it
in DNS which IS RELEVANT.
Does the ping work in both cases, or just in one (or none)?
Does the email server have TWO NICs?
My (working) guess is that you have two NICs and
the "extra" (or wrong) one is also getting registered.
That can be prevented by unchecking the register this
interface on the NIC->IP->Advanced->DNS tab.
OR by giving it another name if you wish it to register
but be distinguished (e.g., I register the OUTER NICs
of my Proxy server with an extra "cable" or "dsl"
subdomain name to distinguish them: x.cable.domain.com
If I go into the DHCP tool and delete the entry for the mail server,
everthing works fine.
Deleting the entry in DHCP should change NOTHING
about the machine -- the computer THINKS it still owns
the address until the lease expires so that makes little
sense.
But the next morning, that same DC will have it listed
as DHCP again.
Likely it renews the address.
This causes any user who logs in and is authenticated to the DC with the
problem to not be able to connect to the mail sever.
Actually that isn't really the case -- the authentication and
the name resolution are completely separate -- it is just
likely that those using this DC also use the same MACHINE
as a DNS server (it's an accident of circumstances not of the
authentication.)
If I ping from one of
these users machines, it tries to ping the wrong IP.
Does it work? Or fail?
Is that address being use on the email server?
If not, then likely there is ANOTHER MACHINE
out there with the same name that is getting itself
confused with the email server.
I realize there may be a whole slew of problems with out network setup. But
I can only deal with what I have been given.
Understood, but we will have to help you find out
enough to actually fix it without making it worse or
flailing around with things that don't matter (and thus
confusing the issue more.)