Hi, Coffeehound.
Thanks for the additional information. NOW I understand that you are trying
to remove a program, not to install one. Some programs use their Setup.exe
to remove the programs, but from the minimal information in your first post,
I thought you were trying to install one.
Now the progam we are tring to remove, is it
important to you?
No. I don't care which program you are trying to remove. But if you would
like me to help you, our chances might be better if I know more about the
program, including its name. Each program has its own installation steps.
Many use a Setup.exe file, but each one is specific to that program. We
can't use Quicken's Setup.exe to install or remove Nero, for example.
Please tell us, step by step, what you did and what you saw. You said you
"Went to add and remove programs in control panel", but that can't be
accurate if you are using Vista, because Vista's control panel says
"Programs and Features". A minor point, perhaps, but if you overlooked that
minor point, even after I pointed it out earlier, what else might not be
exactly as you described? Since the outlined procedure almost always works
properly, we need to see which step might have caused the problem in your
case.
a program my
husband had down loaded off the internet
With many programs offered on the Internet, we "get more than we bargained
for". :>( There are plenty of free programs that are perfectly legitimate
and safe, but there are far too many that carry excess baggage, such as
viruses, Trojans and other undisclosed malware. (A program on a disc can be
malicious, too, but we see that much less often.) One reason for posting
the name of your program is that many of those bad actors are well-known and
someone here might recognize it and know what to do about it. It is
entirely possible that your computer is now infected.
Have you scanned your computer for malware? Recently?
We're not asking for your life history, Coffeehound. But the more you tell
us about this program and this problem, the better chance we will have of
helping you fix it.
RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2009 in Win7 Ultimate x64 7000)
