Setup assistant

  • Thread starter Thread starter Hagrinas Mivali
  • Start date Start date
H

Hagrinas Mivali

Whenever I click on the icon in the system tray, I am taken to the setup
assistant. It then takes me through the settings, and any settings I have
already made are gone. No matter what I do, I cannot open the product and
find my settings intact. Is this a known issue and if so, is there a work
around?
 
Are you per chance running 2 software firewalls - ie a
Windows firewall and a third-party firewall ? If so,
disable the Windows firewall.
 
blkwlnt64 said:
Are you per chance running 2 software firewalls - ie a
Windows firewall and a third-party firewall ? If so,
disable the Windows firewall.
Click to expand...

No, I have the Windows firewall turned off. I have NAV installed, and XP
considers its worm protection to be a firewall. I tried turning that off,
and Windows recognized my firewall as being off. But I still had the same
problem. The only real firewall I have is a hardware one.

 
What worm protection?


Hagrinas Mivali said:
No, I have the Windows firewall turned off. I have NAV installed, and XP
considers its worm protection to be a firewall. I tried turning that off,
and Windows recognized my firewall as being off. But I still had the same
problem. The only real firewall I have is a hardware one.
Click to expand...
 
Norton Antivirus 2005 has built in worm protection. Windows XP recognizes
it as a firewall, and in the Security Center, it shows that my firewall is
 
Ah, Norton's worm protection, not XP's worm protection - reading the
sentence wrong.

Sounds like a bug to me if it reads like a firewall because
antivirus/anti-worm/anti-trojan is not a firewall.
 
Antivirus and anti-trojan certainly are not. Anti-worm has some of the
features of a firewall, but is not a stand alone firewall. Nevertheless, XP
says that it's a firewall and it's one that XP can monitor. That's fine
with me since I have a hardware firewall. Back when I didn't have that, I
had NAT in my router, which many claim is a firewall. That's not quite true
either, but it is pretty effective. The real issue is whether folks know
what they have. Now that I think about it, Norton's worm protection might
not be buying me much and is probably just another layer of redundancy.
 
Hagrinas said:
Whenever I click on the icon in the system tray, I am taken to the
setup assistant. It then takes me through the settings, and any
settings I have already made are gone. No matter what I do, I cannot
open the product and find my settings intact. Is this a known issue
and if so, is there a work around?
Click to expand...

Since I wrote this, another two releases came out and it was not fixed.
A ramification of this is that automatic scans never got run. Also,
automatic updates didn't get run.

If I went to the scan scheduler, changed any of the check boxes, and clicked
Update Schedule, I got an alert that said that the schedule had been
updated. As soon as I clicked OK, the check boxes reverted to their
previous
settings. The same thing happened if I changed the scan options, the general
settings, or the spyware scan settings. (As an aside, if I were to look at
the list of areas I just mentioned, it would never occur to me what would be
in what area. The organization could be better.)

I had uninstalled it and reinstalled it and it didn't help.

I finally solved the problem by uninstalling it, telling Norton to clean out
my registry (it had about 15 related entries after the uninstall) and then
reinstalling. One glitch is that I had MAS on another HD, and Norton
wanted to point the registry entries there. I ended up booting with the
other HD (W2K), removing MAS (it worked fine there) and then telling Norton
to clean things out when I came back to XP. I don't know if having things
on another drive was part of the problem in the first place, but it might be
related. I don't know where or how MAS saves its settings, but the bottom
line is that it thought it was doing so, but it was not. It was as if it
was saving them in one place and looking in another, so I'd say that having
it on another disk might be relevant, or it might have been a coincidence.

In any event, whether having it on another HD was related or not, it did not
get fixed by a reinstall until I got things out of the registry, so I'd
suggest that cleaning up at uninstall time could be improved.
 
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