Set Default "from" field in messages

  • Thread starter Thread starter Guest
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Guest

I am working in a helpdesk environment. We all have personal e-mail addresses
but need replies from our e-mails to be to the helpdesk mailbox not our
personal ones (24 hour desk - they don't get seen). Using Outlook 2003 we all
have to remember to type the helpdesk address at the start of every message
to avoid this. Can we change the default to the helpdesk mailbox?
 
marty84 said:
I am working in a helpdesk environment. We all have personal e-mail
addresses but need replies from our e-mails to be to the helpdesk
mailbox not our personal ones (24 hour desk - they don't get seen).
Using Outlook 2003 we all have to remember to type the helpdesk
address at the start of every message to avoid this. Can we change
the default to the helpdesk mailbox?
Click to expand...

Hi,
have you tried to create a rule, that all replies are "landing" in the
helpdesk mailbox?
 
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