Service pack error - need help pwease :)

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Guest

hi everyone :)

I had to restore my computer to factory settings about 2 weeks ago.
I had downloaded sp1 to disc and installed it onto my computer, everything
was looking good.
Then another problem occured and i was told to restore my computer again
back to factory.

Ive done that but now when i try to install sp1 from that disc i keep
getting the same error being "could not verify the integrity of the file
update.inf. Make sure cryptographic service is running.
I went to msconfig and cryptograhic services said it was running.

i have no idea what so ever what the hell that error means AT ALL.
but without a sp on my computer i can not install office 2003 or norton!! So
basically my computer is totally useless in every way.

does anyone have any suggestions pwwwwwwwwwwwwease.

i have ordered sp 2 on disc but i was thinking if i cant load sp1 then maybe
when i do get these discs the same problem may occur.

thanking you heaps in advance!
 
The said:
hi everyone :)

I had to restore my computer to factory settings about 2 weeks ago.
I had downloaded sp1 to disc and installed it onto my computer,
everything was looking good.
Then another problem occured and i was told to restore my computer
again back to factory.

Ive done that but now when i try to install sp1 from that disc i keep
getting the same error being "could not verify the integrity of the
file update.inf. Make sure cryptographic service is running.
I went to msconfig and cryptograhic services said it was running.

i have no idea what so ever what the hell that error means AT ALL.
but without a sp on my computer i can not install office 2003 or
norton!! So basically my computer is totally useless in every way.

does anyone have any suggestions pwwwwwwwwwwwwease.

i have ordered sp 2 on disc but i was thinking if i cant load sp1
then maybe when i do get these discs the same problem may occur.

thanking you heaps in advance!
Click to expand...

You need to enable it in the services panel. Open the control panel, then
double click administrative tools then double click services. You will now
need to scroll down to the cryprographic service and right click it and
select properties. You need to set it to automatic and then click start. You
may need to restart the system for it to take effect.
 
Hi,

Open Windows Explorer to C:\Windows\system32, right-click/rename the
catroot2 folder to catold. Then retry the SP1 installation. When finished,
there will be a new catroot2 folder and you can safely delete the old
renamed one.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Known issue with installing SP1 actually and, despite the error message,
it's not usually related to the cryptographic service not running (a normal
user would not likely have disabled this service anyhow). Renaming catroot2
has long been known to resolve this, Sarah.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Known issue with installing SP1 actually and, despite the error
message, it's not usually related to the cryptographic service not
running (a normal user would not likely have disabled this service
anyhow). Renaming catroot2 has long been known to resolve this, Sarah.
Click to expand...

Thanks, Rick, I'll add it to my knowledge base... ;o)
 
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