serious problem!!!!

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

hello,

i am having this serious problem with a worm. trustin - i have tried three
different antispams and it keeps coming back. it is removed when i scan my
computer but when i restart it comes back. please help. i dont know wht to do
at all.

thanks
 
Kyf said:
hello,

i am having this serious problem with a worm. trustin - i have tried three
different antispams and it keeps coming back. it is removed when i scan my
computer but when i restart it comes back. please help. i dont know wht to do
at all.

thanks
Click to expand...


Scan your computer with online scanner from here:
http://www.pandasecurity.com/activescan
http://www.trendmicro.com
And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Clear your caches, Internet Files and delete cookies:
Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you can Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) aqnd click Apply
then Ok to close your IE Properties.

3- If all fail download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2,3) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.
HTH.
Please let us know.
Regards,
nass
 
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