Andy G said:
I have run into a restarting problem that I cannot fix. I
need to re-load windows xp home edition, I have a
registered version on my computer now and the disc. I have
missplaced the serial number. How do I get it from
microsoft? The store that I purchased the computer from is
now out of business. Help
Reinstalling from scratch should be the LAST resort - please post your
problem here before re-installing - see if we cannot come up with an answer.
Secondly, if the copy of Windows XP you purchased came installed on the
computer - it is possible it is an OEM copy. If that is true and the
business *is* gone, then you are out of luck. It is up to the reseller to
support OEM copies of the OS. Not Microsoft.
However, if it was a retail copy - you can contact Microsoft and they will
be able to get you a new number.
And - if you can actually get into your machine at all, you may be able to
get your CD key using one of the methods discussed here:
http://support.microsoft.com/?kbid=326246
Do you still have Windows XP installed and working?
Get your key code from the working copy:
http://www.michaelstevenstech.com/ViewKeyXP.htm
--
Shenan Stanley
"Just trying to help"
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