Sent Rich Text Ends Up Plain Text?

  • Thread starter Thread starter Chris LeFebvre
  • Start date Start date
C

Chris LeFebvre

I have a friend who's sent me several emails that she said she'd
composed as Rich text but they ending up arriving as Plain Text, we both
use Outlook 2000. I went over to her place and checked her sent items
and sure enough they were rich text and when I got them somehow they
ended up plain text, I tried composing one myself and tried sending it
and the same thing happened, does anyone have any idea why this is
happening?

Thanks,

- Chris LeFebvre
 
The format could be unsupported by one of your ISP's and converts it to
Plain Text. Since there aren't many mailclients around there that support
the Rich Text format (probably their webbased mailclient doesn't support it
either) they figured it would be better to convert it than taking loads of
support calls of people not being able to read their mail.

If you want to compose formatted e-mails I suggest you switch over to the
HTML format.

--
Roady [MVP]
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(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
 
Does Help | About indicate that you're using Internet Mail Only or
Corporate/Workgroup mode?
 
Hi Sue:
It was set up as Internet Mail only (I'm the one who did the install so I
know that for a fact), she uses a small dial-up isp that uses mail server
software called "MailMax" which I've never heard of. My home sysem is also
setup the same way with Internet Mail only and my isp and mail server is
Comcast and whatever mail server they use. Any light you can shed would be
appreciated.

Thanks,

- Chris LeFebvre
 
If the recipieint addresses are not marked for plain text only, the most
likely explanation is that the mail server is stripping the RTF content. A
test message to an account that you can download with Outlook Express, which
shows full message source, may confirm that.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Hi Sue:
It was set up as Internet Mail only (I'm the one who did the install so I
know that for a fact), she uses a small dial-up isp that uses mail server
software called "MailMax" which I've never heard of. My home sysem is also
setup the same way with Internet Mail only and my isp and mail server is
Comcast and whatever mail server they use. Any light you can shed would be
appreciated.
 
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