Sent mail missing text

  • Thread starter Thread starter Jordan
  • Start date Start date
J

Jordan

Some of my users are having a problem where they will type out a message for
quite a while and send it, but the message gets cut off. The part that gets
cut out is not nessesarily the end of the message. It is the last edits so
it could be anywhere within the message so I am suspecting there is some
problem with the autosave feature.

Here are some things that have happended so you can see why I suspect
autosave:

User types message from scratch:
------
Paragraph 1
Paragraph 2
Paragraph 3
Paragraph 4

Sends message and receiver gets

Paragraph 1
Paragraph 2
Para

User forwards a message and types in 4 paragraphs, but not in order. They
type the test line
------
Paragraph 1
Paragraph 4
Paragraph 2
Paragraph 3
{Forwarded Message}

Sends message and receiver gets:

Paragraph 1
Paragraph 2
Para
{Forwarded Message}

--------------
This is also what is shown in the senders Sent Items as well. As you can
see, the message is not cutting off only the end of the message because the
{Forwarded Message} and P2 and 3 would have been stripped, not P4 which is
in the middle. I suspect that for some reason the autosaved message in the
Drafts folder is what is being sent instead of the actual completed message.
 
Outlook version? WordMail or Outlook editor?
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
 
Outoook 2000. I believe they are using Word 2000 as the Email editor.
Autosave was set to 3 minutes and they are using Outlook 2000 to access
their mail on an Exchange 5.5 SP4 server.


Outlook version? WordMail or Outlook editor?
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
 
Back
Top