sending Email ,Error 'Nortons

  • Thread starter Thread starter Sherree
  • Start date Start date
S

Sherree

hello
when i try to send Emails in outlook Express ,i get an
Error message: Nortons AV unable to send Mail Server was
interupted. Please open Email Client and Re-send message
from sent Folder.
im running windows'98 nortons Anti Virus 2003.
can anyone please help?
very greatful for any answers
thankyou.
sherree
 
Most problems with Nortons can be found by searching the knowledge base
http://www.symantec.com/search/

This was for V2002 but would be relevant to 2003
Ensure that your email program is configured to not automatically disconnect
after sending and receiving email
Examine your email program to ensure that it is not set to automatically
disconnect after sending and receiving email. NAV intercepts outgoing email and
scans them before they are sent to your email provider. If your email program is
set to automatically disconnect after sending and receiving email, then NAV
cannot complete the scanning process and will display this error message.

To fix this problem, turn off the option to automatically disconnect after
sending and receiving email from within your email program. Consult your email
program's documentation for instructions on how to do this.

To change the default time out for Outlook or Outlook Express
If the previous section did not fix the problem, and if you have Outlook or
Outlook Express, then try these steps to increase the Server time out period.
1.. Start Outlook or Outlook Express.
2.. Click Tools and Accounts.
3.. Click the Mail Tab.
4.. Select your email account, and then click Properties.
5.. Click Advanced.
6.. Move the slider under Server Timeouts to 2 minutes.
7.. Click Apply, and then OK.
8.. Send any email messages that are left in the in-box.
 
Sherree said:
hello
when i try to send Emails in outlook Express ,i get an
Error message: Nortons AV unable to send Mail Server was
interupted. Please open Email Client and Re-send message
from sent Folder.
im running windows'98 nortons Anti Virus 2003.
can anyone please help?
very greatful for any answers
thankyou.
sherree
Click to expand...

Turn off email scanning in your anti-virus. It provides no added
protection.
Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:
From
http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection

"Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected."

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml
and
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/1999092910223606?Open
and
http://service4.symantec.com/SUPPORT/nav.nsf/docid/2000020716064206&src=w
So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
Hello Frank
thankyou for your prompt reply.
have done as youve said ,and bingo! it works now.thankyou
very much for your help. very much appreciated.
Regards
Sherree
 
hello Kaylene
thankyou for your response i will also check this out and
print out for future reference.
again ,thankyou very much for your assistance.
Regards
Sherree
 
At least you have two options to consider whether disabiling the emailing
scanning or seeing if you can fix the problem.
Kaylene
 
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