Sending a Fax with Outlook 2002

  • Thread starter Thread starter Chen
  • Start date Start date
C

Chen

Hello
Please help
I'm trying unsucceessfully to send a fax with Outlook 2002.
I have Windows XP, and i had installed the fax servecis.
I am able to send the fax from any document, choosing the fax printer.
I had defined an account of Fax Mail Transport in outlook.
But whenever i try to send a fax, i recieve back a message to the inbox
sayiny the Microsoft Fax Transport couldn't complete the printing to
the printer.
Any idea what to do?
Thanks,
Chen
 
List the steps you are using to send the fax.
State the format of the message you are trying to send.
State whether there are any attachments.
 
After installing Fax Services in window and after adding Fax Transport
Service as an e-mail account on my Outlook 2002,
I do the following:
1. open a new mail message
2. choose in accounts box the Fax Transport Service
3. in the "To" box I write: "[fax:111-111-1111]"
4. i tried do it with and without attaching a word file.
5. i press send button.

If i attacha word file, the file opens, and shows a window stating it
is printing the file to the fax, and then it disappears and nothing
happens.

If i don't attach anything, it sends the message and then nothing
happens.

In both cases I imediately recieve a mail message to my Inbox stating
(in Hebrew) that the printing to the Microsoft Fax couldn't be
completed (it doesn't state why).

By the way - if I try to print from a document directley to the fax
printer it works perfectly well, but Iwant to use the outlook because I
want to merge letters to the fax.

Thank you very much for your help
(I hope my English is clear enough)
Chen

List the steps you are using to send the fax.
State the format of the message you are trying to send.
State whether there are any attachments.
--
Russ Valentine
[MVP-Outlook]
Chen said:
Hello
Please help
I'm trying unsucceessfully to send a fax with Outlook 2002.
I have Windows XP, and i had installed the fax servecis.
I am able to send the fax from any document, choosing the fax printer.
I had defined an account of Fax Mail Transport in outlook.
But whenever i try to send a fax, i recieve back a message to the inbox
sayiny the Microsoft Fax Transport couldn't complete the printing to
the printer.
Any idea what to do?
Thanks,
Chen
Click to expand...
Click to expand...
 
Your English is fine. Perhaps mine wasn't. Remember that I asked you for
the format of your message. If it is HTML, change it to plain text. You
appear to be asking the Fax Service to render your fax. The Fax Service
has no rendering capability. Neither does Outlook. So your message must
not contain anything that requires rendering (like formatting or
signatures, etc.)
------
Russ Valentine
[MVP-Outlook]
After installing Fax Services in window and after adding Fax Transport
Service as an e-mail account on my Outlook 2002,
I do the following:
1. open a new mail message
2. choose in accounts box the Fax Transport Service
3. in the "To" box I write: "[fax:111-111-1111]"
4. i tried do it with and without attaching a word file.
5. i press send button.

If i attacha word file, the file opens, and shows a window stating it
is printing the file to the fax, and then it disappears and nothing
happens.

If i don't attach anything, it sends the message and then nothing
happens.

In both cases I imediately recieve a mail message to my Inbox stating
(in Hebrew) that the printing to the Microsoft Fax couldn't be
completed (it doesn't state why).

By the way - if I try to print from a document directley to the fax
printer it works perfectly well, but Iwant to use the outlook because I
want to merge letters to the fax.

Thank you very much for your help
(I hope my English is clear enough)
Chen

List the steps you are using to send the fax.
State the format of the message you are trying to send.
State whether there are any attachments.
--
Russ Valentine
[MVP-Outlook]
Hello
Please help
I'm trying unsucceessfully to send a fax with Outlook 2002.
I have Windows XP, and i had installed the fax servecis.
I am able to send the fax from any document, choosing the fax
Click to expand...
printer.
I had defined an account of Fax Mail Transport in outlook.
But whenever i try to send a fax, i recieve back a message to the
Click to expand...
inbox
sayiny the Microsoft Fax Transport couldn't complete the printing
Click to expand...
to
the printer.
Any idea what to do?
Thanks,
Chen
Click to expand...
Click to expand...
Click to expand...
 
O.K.
Now i tries it in both plain text and rich text.
In plain text i get back a slightly diferent message now, only saying
that message could not be transmit to the address (not saying anything
about couldn't complete the printing to the microsoft fax)
When sending in rich text format - nothing happens
I don't have any digital signature, and this is hapenning even if i
don't attach any file.
Any other idea what to do?
Thanks
Chen
 
I don't see any difference between this format and the one I'm using:
[fax:123-456-7890]
Try entering the fax address correctly.
http://support.microsoft.com/?kbid=289532
--
Russ Valentine
[MVP-Outlook]
Chen said:
O.K.
Now i tries it in both plain text and rich text.
In plain text i get back a slightly diferent message now, only saying
that message could not be transmit to the address (not saying anything
about couldn't complete the printing to the microsoft fax)
When sending in rich text format - nothing happens
I don't have any digital signature, and this is hapenning even if i
don't attach any file.
Any other idea what to do?
Thanks
Chen
Click to expand...
Click to expand...
 
When you type in the one-off address then leave the To: field does the
number resolve?
What mail transports are in your Profile?
What happens if you create a Contact with a Fax number in international
format and select that recipient instead of using a one-off address?
------
Russ Valentine
[MVP-Outlook]
I don't see any difference between this format and the one I'm using:
[fax:123-456-7890]
Try entering the fax address correctly.
http://support.microsoft.com/?kbid=289532
--
Russ Valentine
[MVP-Outlook]
O.K.
Now i tries it in both plain text and rich text.
In plain text i get back a slightly diferent message now, only
Click to expand...
saying
that message could not be transmit to the address (not saying
Click to expand...
anything
about couldn't complete the printing to the microsoft fax)
When sending in rich text format - nothing happens
I don't have any digital signature, and this is hapenning even if i
don't attach any file.
Any other idea what to do?
Thanks
Chen
Click to expand...
Click to expand...
Click to expand...
 
Hi,

Maybe I can help you cause I am using Windows XP SP2 with
Microsoft FAX and Office.

To send fax converting from Outlook mail message, "printing" it
with Microsoft FAX is the correct method.
This printing is to be done choosing file-print in your new
message composing window and selecting Microsoft FAX as
your printer.
2. choose in accounts box the Fax Transport Service
Click to expand...

Your step2 IS NOT necessary. "Account" does not do anything
with sending FAX in Office XP.

Microsoft FAX will take over the task once you "print" the message,
and
3. in the "To" box I write: "[fax:111-111-1111]"
Click to expand...

This recipient fax number must be input while Microsoft FAX is
processing your message.
The message sent is then saved in FAX console not in Outlook
after all faxing process is done.

If you have Symantec "WinFAX 10.X" with your Office XP, things are
more simpler, just pushing FAX button icon in Outlook will show you
the FAX message composing window.
You can do all tasks in the window. In this case FAX message
sent is saved in Outlook2002 if you set so.

Hope this helps.

Duke
 
Thanks, but that is not correct. When sending a Fax message from Outlook, it
is not necessary to Print to the Fax Printer.
--
Russ Valentine
[MVP-Outlook]
Duke Williams said:
Hi,

Maybe I can help you cause I am using Windows XP SP2 with
Microsoft FAX and Office.

To send fax converting from Outlook mail message, "printing" it
with Microsoft FAX is the correct method.
This printing is to be done choosing file-print in your new
message composing window and selecting Microsoft FAX as
your printer.
2. choose in accounts box the Fax Transport Service
Click to expand...

Your step2 IS NOT necessary. "Account" does not do anything
with sending FAX in Office XP.

Microsoft FAX will take over the task once you "print" the message,
and
3. in the "To" box I write: "[fax:111-111-1111]"
Click to expand...

This recipient fax number must be input while Microsoft FAX is
processing your message.
The message sent is then saved in FAX console not in Outlook
after all faxing process is done.

If you have Symantec "WinFAX 10.X" with your Office XP, things are
more simpler, just pushing FAX button icon in Outlook will show you
the FAX message composing window.
You can do all tasks in the window. In this case FAX message
sent is saved in Outlook2002 if you set so.

Hope this helps.

Duke




Chen said:
Hello
Please help
I'm trying unsucceessfully to send a fax with Outlook 2002.
I have Windows XP, and i had installed the fax servecis.
I am able to send the fax from any document, choosing the fax printer.
I had defined an account of Fax Mail Transport in outlook.
But whenever i try to send a fax, i recieve back a message to the inbox
sayiny the Microsoft Fax Transport couldn't complete the printing to
the printer.
Any idea what to do?
Thanks,
Chen
Click to expand...
Click to expand...
 
Yes the number resolves
In my profile there is Fax Transport Servises and hotmail, and I choose
the Fax Transport. Then it is written above the "To" field that this
mail will be send by fax transport.
Same thing happens when i create a contact with fax number in all the
formats (international and local)
I appreciate your help - It is REALY important for me to be able to
send faxes for a voluntary work i do
Thanks
Chen
 
Well the only thing I've seen produce this error message is the presence of
something in the fax message that requires rendering. Are you absolutely
sure you have no graphics and nothing requiring formatting in your message?
If so, then try creating and using a profile that has Fax as the only
transport. I've never tried putting Fax and HTTP mail in the same profile.
They may not be compatible.
 
I recommend KB article 327702. We found that switching to the Microsoft
Sharted Fax Mail Transport cleared our problems up.

This was not an issue on WinXP machines.

Tom
 
Russ said:
*Your English is fine. Perhaps mine wasn't. Remember that I asked yo
for
the format of your message. If it is HTML, change it to plain text
You
appear to be asking the Fax Service to render your fax. The Fa
Service
has no rendering capability. Neither does Outlook. So your messag
must
not contain anything that requires rendering (like formatting or
signatures, etc.)
------
Russ Valentine
[MVP-Outlook]
After installing Fax Services in window and after adding Fa Transport
Service as an e-mail account on my Outlook 2002,
I do the following:
1. open a new mail message
2. choose in accounts box the Fax Transport Service
3. in the "To" box I write: "[fax:111-111-1111]"
4. i tried do it with and without attaching a word file.
5. i press send button.

If i attacha word file, the file opens, and shows a window statin it
is printing the file to the fax, and then it disappears an nothing
happens.

If i don't attach anything, it sends the message and then nothing
happens.

In both cases I imediately recieve a mail message to my Inbo stating
(in Hebrew) that the printing to the Microsoft Fax couldn't be
completed (it doesn't state why).

By the way - if I try to print from a document directley to th fax
printer it works perfectly well, but Iwant to use the outloo because I
want to merge letters to the fax.

Thank you very much for your help
(I hope my English is clear enough)
Chen


Russ Valentine [MVP-Outlook] wrote:


printer.


inbox


to


*
Click to expand...
Click to expand...

You need to have a Modem and a Phone line connected to the modem, t
send your fax


-
navpdotco
 
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