Sending a fax and getting Line is busy

  • Thread starter Thread starter harri85274
  • Start date Start date
H

harri85274

That is what has happened to me sending a fax. I keep getting a message
that the line is busy. Also, the fax I was sending was a medical
report, but when I checked the fax monitor, it has a button that says
"preview fax"...when I clik on it, the preview is the cover page. I
don't get it. I did not even want to send a cover page. Anyone can help?
 
Has it always done this, or did Fax once work? Sadly, Windows XP Fax has
many shortcomings, not the least of which is that it won't work with many
modems still in common use. Modem incompatibility is not apparent during
installation or the initial setup. It only becomes apparent when you try to
send or receive a fax. The Fax Service will dial or will answer an incoming
fax but then fail with any of a number of unhelpful error messages such as
"Line is busy," "There is no answer," or "Reception error." There will be
nothing in Event Viewer to give a clue as to where the problem might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Or, if you're into being a guinea pig, I can send you the logging
instructions.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Hal said:
Has it always done this, or did Fax once work? Sadly, Windows XP Fax has
many shortcomings, not the least of which is that it won't work with many
modems still in common use. Modem incompatibility is not apparent during
installation or the initial setup. It only becomes apparent when you try to
send or receive a fax. The Fax Service will dial or will answer an incoming
fax but then fail with any of a number of unhelpful error messages such as
"Line is busy," "There is no answer," or "Reception error." There will be
nothing in Event Viewer to give a clue as to where the problem might lie.
Click to expand...
 
In this case, lists created by PSS and debug logging of fax transmissions.
Enabling the logging processes require fairly extensive registry changes.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
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