Sender's Information Missing on Cover Page

  • Thread starter Thread starter Mark Pearson
  • Start date Start date
M

Mark Pearson

I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be filled
in correctly so that when I send a fax the recipient will
know who it came from?
 
Is this the Cover Page you enable in Outlook or the one you configure for
the Fax Service?
 
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.
-----Original Message-----
Is this the Cover Page you enable in Outlook or the one you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be filled
in correctly so that when I send a fax the recipient will
know who it came from?
Click to expand...


.
Click to expand...
 
Right. I'm sure that's still the case with no workaround. Outlook has never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep making the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
Mark Pearson said:
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.
-----Original Message-----
Is this the Cover Page you enable in Outlook or the one you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be filled
in correctly so that when I send a fax the recipient will
know who it came from?
Click to expand...


.
Click to expand...
Click to expand...
 
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
Right. I'm sure that's still the case with no workaround. Outlook has never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep making the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
Mark Pearson said:
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.
-----Original Message-----
Is this the Cover Page you enable in Outlook or the one you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be filled
in correctly so that when I send a fax the recipient will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
Right. I'm sure that's still the case with no workaround. Outlook has never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep making the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
Mark Pearson said:
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
When Outlook is configured to use any of the common coverpages provided with
Microsoft fax or any personal coverpage created with the Cover Page Editor,
it would take the sender information set in the way I mentioned below.

Are you talking about cover pages used while sending fax in Outlook and
created by some other means?

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
Right. I'm sure that's still the case with no workaround. Outlook has never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep making the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
Depends on the fax/Outlook versions. In some, the sender information does
not get populated. Current versions work.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
When Outlook is configured to use any of the common coverpages provided with
Microsoft fax or any personal coverpage created with the Cover Page Editor,
it would take the sender information set in the way I mentioned below.

Are you talking about cover pages used while sending fax in Outlook and
created by some other means?

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Right. I'm sure that's still the case with no workaround. Outlook has
never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep
Click to expand...
making
the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
Just found a couple of old installations to confirm. Sender information on
the coversheet is not populated using either Outlook 2000 C/W or Outlook
2002 with Windows 2000 Fax. It only works with Windows XP Fax and Outlook
2003.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
When Outlook is configured to use any of the common coverpages provided with
Microsoft fax or any personal coverpage created with the Cover Page Editor,
it would take the sender information set in the way I mentioned below.

Are you talking about cover pages used while sending fax in Outlook and
created by some other means?

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Right. I'm sure that's still the case with no workaround. Outlook has
never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep
Click to expand...
making
the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
It does apply, and no, it does not work. No matter where you set the user
settings, (ie. Control Panel - Fax or Fax Printer Properties) the senders
information does not get populated to the cover page. Is there any
workaround to this problem, or another solution all together?

Thanks,
-Erik Naslund

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Russ Valentine said:
Right. I'm sure that's still the case with no workaround. Outlook has never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep making the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
I was stating that the proposed solution would not apply, which both you and
I have now confirmed.
No. There is no workaround that I know of, and none expected.
--
Russ Valentine
[MVP-Outlook]
Erik Naslund said:
It does apply, and no, it does not work. No matter where you set the user
settings, (ie. Control Panel - Fax or Fax Printer Properties) the senders
information does not get populated to the cover page. Is there any
workaround to this problem, or another solution all together?

Thanks,
-Erik Naslund

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Arindam Basak said:
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

Right. I'm sure that's still the case with no workaround. Outlook has
never
integrated well with cover pages. Sender information and notes will not
appear on the cover page. No better in Windows XP, but we keep
Click to expand...
making
the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
That is all together, well just sh*tty. Does anyone have an alternative to
faxing through outlook, 3rd party product etc... that is as seemless but
actually works? (other than moving to XP/Office 2003)

Russ Valentine said:
I was stating that the proposed solution would not apply, which both you and
I have now confirmed.
No. There is no workaround that I know of, and none expected.
--
Russ Valentine
[MVP-Outlook]
Erik Naslund said:
It does apply, and no, it does not work. No matter where you set the user
settings, (ie. Control Panel - Fax or Fax Printer Properties) the senders
information does not get populated to the cover page. Is there any
workaround to this problem, or another solution all together?

Thanks,
-Erik Naslund

Russ Valentine said:
The original poster was asking about the cover pages in Outlook, so this
would not apply.
--
Russ Valentine
[MVP-Outlook]
Please try this and see if it works. On Windows 2000 Professional, open
Start --> Settings --> Printers. Goto to Fax --> Properties --> User
Information tab to set the sender information.

Thanks,
--
Arindam Basak
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.

Right. I'm sure that's still the case with no workaround. Outlook has
never
integrated well with cover pages. Sender information and notes
Click to expand...
will
not
appear on the cover page. No better in Windows XP, but we keep making
the
request for improvement.
--
Russ Valentine
[MVP-Outlook]
It is the cover page that I've enabled for the Fax Service
in Windows 2000. The issue seems to occur for any cover
page that I enable--any of the common cover pages or a
personal cover page--the sender's information is missing
on all of them.

-----Original Message-----
Is this the Cover Page you enable in Outlook or the one
you configure for
the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I am using the Fax Mail Transport with Outlook 2000
(Corporate or Workgroup option) on Windows 2000
Professional (Fax Service installed). When I send a fax
using Outlook 2000, and include a cover page, the fax is
sent successfully, but the sender's information on the
cover page is missing (the "From", "Fax
number", "Business
phone", and "Home phone" fields are blank). The
recipient's name and fax number, however, are filled in
appropriately. Have I configured something wrong or is
there a way for me to configure these fields to be
filled
in correctly so that when I send a fax the recipient
will
know who it came from?


.
Click to expand...
Click to expand...
Click to expand...
 
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