Send To -> Mail Recipient (for Review) has problems sending e-mail

  • Thread starter Thread starter Craig
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Craig

Greetings. My system has Windows XP Professional for its operating
system, Microsoft Outlook 97 for my e-mail, Access 97, Office XP for
Word, PowerPoint, and Excel, and we use Exchange Server 5.5 for our
e-mail handling. Now here's my problem. I want to send Word and
Excel documents for other people to review for me, so I go to the FILE
menu, Send To, and select Mail Recipient (for Review). Outlook opens
up for me to send the e-mail to, but the end result is that I get a
window saying that Outlook has problems sending the e-mail. I close
out of the error and try again, but no dice. I know that I have two
types of Office working in close proximity to each other, and if
that's my problem, I'll just have to live with it. But, if there's
some add-in needing to be installed or something I need to
select...that's what I'm looking for. Thank you in advance for
viewing this posting, and if more info is needed, I'll add it as
needed. Good luck!
 
I have some additions to this posting that should help.

In Excel 2002, when I go to the FILE menu, Send To, and select Mail
Recipient (for Review) it asks if I want to make a shared file. I can
respond 'YES' or 'NO' and both routes display an MS Excel window with
the error "There was a problem creating the message". The only
difference in Word 2002 and PowerPoint 2002 is that I am not asked to
make a shared file; it goes directly to the "There was a problem
creating the message" error.

Another thing to note, I purchased this computer in May 2003, so Excel
2002, Word 2002, and PowerPoint 2002 are all updated with SP2 and the
other updates as well. Outlook 97 and Access 97 were installed with
SR-2, and I'm pretty sure I didn't put on SR-2b.

Also, Exchange Server 5.5 handles our e-mail. I am not using a .PST
file to contain my personal folders. I am using the Exchange mailbox
to send/receive my internal and external e-mail.

Finally, I never used this feature on my computer prior to this new
one. It had Windows 98 SE for its operating system and had MS Office
97 Professional Suite entirely on there as well; no XP. Still, I
cannot vouch as to whether it worked on this system with only one
version of Office or not.

I hope these additions to the original posting help and I am
appreciate any suggestions that may help.
 
Just another update to this. One of my co-workers has the exact same
setup for their operating system and programs installed and that
person is able to do this just fine. I suppose having the mix of
Office XP and Office 97 is to blame, and the fact that it works for
someone else and not me is to be expected since it is an unstable
environment, correct? Any ideas are appreciated.
 
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